Practice Manager

Practice Manager II

The Practice Manager II will work under the direct supervision of the Executive Director Primary Care Services and within the established policies and procedures of the Elliot Hospital. The incumbent will ensure the safe and cost-effective delivery of care with approximately seven (6) or more providers. The Practice Manager II provides supervision responding to the needs of patients, staff, and providers; and is responsible for the management of personnel, fiscal resources, delegation of responsibilities, and effective communication.

This is for our new Primary Care office on South Main Street opening up - slated for June or July. Looking for someone with experience starting up a practice. Work with Clinical Nurse Manager alongside a project manager to get the practice up and running (furniture, IT, equipment, etc.). 6 Providers - expected to see anywhere from 16 - 18 pts/day, 2 APRNs - expected to see anywhere from 12 - 14 pts/day. Hiring appropriate number of administrative staff members to meet the needs of the dept. Involved in hiring/firing of staff alongside Director. Nursing ratio - 1: 2 - could be aiming for 3:4. Other staffing numbers: 6 MAs, PSRs: 4-5 depending on workload.

Primary duties and responsibilities include overseeing daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters. Partner with the Nursing Manager and Medical Directors to oversee day-to-day operations of the GI practice(s), including clinic flow, staffing, scheduling, patient access, Epic utilization, clinical workflows, customer service, supply management, and resolution of operational issues. Creates, monitors and adjusts provider schedules to maximize productivity and to increase patients access. Tracks provider vacation, sick, and continuing education hours. Manages physician on-call schedules. Supports contract compliance for employed and contracted providers. Ensures efficient use of provider templates and appointment types (new, follow-up, procedure, procedures, APP/MD visits). Collaborates with providers and clinical leadership to support policy development and practice standards. Proactively identifies and resolves operational issues impacting patient satisfaction. Supports the implementation of new technologies, programs, and care models, and participates in strategic planning for GI service line growth and expansion. Partner with billing, coding, and revenue cycle to optimize charge capture, coding, and collections. Manage budget, expense control, and financial performance. Monitor KPIs, including work RVUs, collections, denial rates, and cost per visit. Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Facilitate multidisciplinary participation. Analyzes volume trends, capacity, and staffing needs, and assists in the development of dashboards for key digestive health metrics, including procedural volumes, provider inbox burden, and patient throughput. Payment and EOD balancing; FTE Requests, Open Encounter Reports; Office WQ's; Office Charge Review WQ's (EPS) Charge Reconciliation; also referral, access, scheduling, testing and financial reports as needed. Approve provider time sheets, process CME, IT and other requests. Responsible for professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs. Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service. Completes and delivers annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Work with Medical Directors to prepare and execute provider annual reviews. Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement. Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements. Uses feedback, access metrics, and wait-time data to continuously refine scheduling and intake models. Supports alignment of practice operations through participation in efforts to standardize common workflows. Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Coordinates operations across multiple locations if applicable.

Education: Bachelor’s degree in business management, hospital administration, or a closely related field required. Experience: A minimum of three-five (3- 5) years of work and supervisory experience, preferably in practice management of multiple locations, required. Proficiency with MS Office software. Certification/Licensure: Membership in professional organization encouraged.

What Elliot Health System Has to Offer: Health, dental, prescription, and vision coverage for full-time & part-time employees. Short-term disability, long-term disability, and life insurance coverage. Competitive pay. Tuition Reimbursement. 403(b) Retirement Savings Plan. And more!