Supervisor - Health, Well-Being & Independence Program (FT)

Job Description

Job Description

Homecare SupervisorHealth, Wellbeing & Independence ProgramLead with Purpose. Support with Heart. Make a Difference Every Day.

At Waypoint, we believe that everyone deserves the opportunity to live with dignity, independence, and connection. Our Homecare Program helps individuals remain safely in their homes and communities while receiving the support they need to thrive. Behind every successful client experience is a team of dedicated caregivers and leaders who are committed to compassionate, person-centered care.

We're looking for a collaborative and caring leader to join our Health, Wellbeing & Independence team as a Homecare Supervisor. If you're passionate about developing others, building strong relationships, and creating positive outcomes for both clients and staff, we'd love to hear from you.

About the Role

The Homecare Supervisor plays a vital leadership role in supporting the daily operations of our Homecare Program and ensuring clients receive high-quality, person-centered services. This position provides supervision, coaching, and support to a team of caregivers while partnering closely with clients, families, and community providers to deliver exceptional care experiences.

This role is ideal for someone who enjoys balancing people leadership with operational excellence. You'll serve as a trusted resource for staff, a problem-solver for complex situations, and an advocate for quality services that empower individuals to live safely and independently in their homes.

Every day brings new opportunities to support employees, strengthen services, and make a meaningful impact in the lives of those we serve.

What You'll DoLead and Support a Dedicated Team

• Provide supervision, coaching, guidance, and performance support to a team of caregivers.
• Foster a positive, engaged, and accountable team culture where employees feel valued and supported.
• Partner with staff to build skills, solve challenges, and promote professional growth.
• Support recruitment, onboarding, training, and retention efforts to ensure a strong and stable workforce.

Champion Quality Care and Client Satisfaction

• Ensure services are delivered in accordance with program standards, regulatory requirements, and best practices.
• Build positive relationships with clients and families while supporting responsive and compassionate service delivery.
• Address concerns proactively and collaboratively to promote positive outcomes.
• Monitor service quality and identify opportunities for continuous improvement.

Coordinate Operations and Program Success

• Support scheduling, staffing, service coordination, and daily program operations.
• Utilize data and reporting tools to monitor trends, support decision-making, and maintain program effectiveness.
• Collaborate with internal teams and community partners to ensure seamless service delivery.
• Help create innovative solutions that enhance both the client and employee experience.

Our Culture: How We Work Together

At Waypoint, our values guide everything we do—from how we support clients to how we support one another.

Be Brave and Open-Minded

We embrace challenges, seek new perspectives, and continuously look for better ways to serve our communities.

Assume Best Intentions, Own Your Missteps

We lead with trust, accountability, and a commitment to learning and growing together.

Be Flexible and Accountable

We adapt to changing needs while honoring our commitments to clients, colleagues, and the people we serve.

Communicate with Honesty and Empathy

We build strong relationships through transparency, active listening, and respectful collaboration.

Pursue Growth and Learning

We encourage curiosity, professional development, and continuous improvement at every level.

Contribute to a Caring Community

We create environments where people feel welcomed, valued, respected, and empowered to succeed.

What We're Looking For

• Bachelor's degree in Social Work, Human Services, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience in homecare coordination, service delivery, or related human services programs.
• Previous supervisory, leadership, or program management experience required.
• Strong relationship-building, communication, and conflict-resolution skills.
• Excellent organizational, problem-solving, and time management abilities.
• Experience utilizing Microsoft Excel and other data management systems; experience with Therap is a plus.
• Valid driver's license, reliable transportation, and required insurance coverage.
• Ability to conduct home visits and provide field-based supervision as needed.

Why You'll Love Working at Waypoint

At Waypoint, our employees are at the heart of our mission. We are committed to creating a workplace where people feel supported, empowered, and inspired to do their best work.

What We Offer

• A welcoming, inclusive, and mission-driven culture
• Supportive leadership that values collaboration and innovation
• Opportunities for professional growth and career advancement
• Ongoing training, development, and leadership support
• Competitive compensation and comprehensive benefits
• Generous paid time off and paid holidays
• Retirement savings plan with employer match
• Flexible, people-centered work environment
• The opportunity to make a meaningful impact in the lives of clients, families, and caregivers every day

More Than a Supervisor—A Leader Who Makes a Difference

This is more than a management role. It's an opportunity to shape the quality, culture, and future of a program that helps individuals live independently and with dignity in their own homes.

If you're looking for meaningful work, a supportive team, and the chance to lead with purpose, we invite you to join us.

Apply today and become part of a team that provides Help Along the Way.