Technical Project Manager II

Who You Are Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels? As a Technical Project Manager II, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel. The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment. What You'll Do Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity. Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context. Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient. Track, prioritize, and execute projects, enhancements, or bugs from the team backlog. Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management. Document project artifacts, including work steps, deployments, release notes, and monthly reporting. Perform user-acceptance testing and coordinate releases. After project completion, facilitate retrospective meetings. Qualifications (We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.) A Bachelor’s degree in Computer Science, Software Engineering, or related field. 3-4+ years of experience in a technical project management role. Proficiency with Jira or similar ticketing system. Knowledge of Scrum practices (sprint planning, review, standups, project grooming). Experience in directly interacting with internal and external customers. Experience working with diverse groups in a highly technical environment. Knowledge of project management lifecycle. Excellent verbal and written communication skills, including technical writing. A Master’s degree in Computer Science, Software Engineering, or related field, preferred. Previous experience as software engineer or software engineer in test, preferred. Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred. Knowledge of Docker & Kubernetes or similar cloud technologies, preferred. Project Management Professional (PMP) certification, preferred. $94,800 - $117,500 a year The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided. Benefits Multiple medical, dental, and vision plan options Company-paid life insurance, short and long-term disability 401(k) savings plan with company match (50% on first 6% of employee contribution) 35 days total annual PTO Annual Bonus Program Paid maternity and paternity leave Relocation allowance Employee referral bonus Gym membership Technical and Professional Development stipend #J-18808-Ljbffr Vail Systems Inc.