Medical Receptionist

Job Description Job Description Front Desk & Patient Interaction

Greet patients and visitors in a professional, friendly manner
Check patients in and out for appointments
Answer phone calls, respond to inquiries, and direct calls appropriately
Schedule, reschedule, or cancel appointments
Appointment & Records Management

Maintain and update appointment calendars
Create and update patient records
Ensure accurate entry of personal, medical, and insurance information
Handle patient files in compliance with privacy laws like HIPAA (or equivalent in your country)
Billing & Insurance Tasks

Verify insurance details and eligibility
Process co-pays and other payments
️ Administrative Duties

Manage emails, mail, and office correspondence
Keep the reception area clean and organized
Complete record releases and record requests
Send referrals
️‍⚕️ Coordination & Communication

Communicate patient needs to doctors, nurses, or other staff
Handle sensitive or urgent situations calmly and professionally
Skills Needed

Strong communication and interpersonal skills
Organization and multitasking ability
Basic knowledge of medical terminology
Familiarity with electronic health record (EHR) systems
Attention to detail and confidentiality