Front Desk Coordinator

Front Desk Coordinator — Human Resources Department Second Harvest Food Bank of Middle Tennessee is seeking a full‑time Front Desk Coordinator to serve as the main point of contact for our organization’s internal and external customer service. Who we are Second Harvest, a 501(c)(3) nonprofit, has been nourishing and empowering communities for nearly 50 years. We partner with more than 600 organizations across 46 counties in Middle and West Tennessee to provide sustainable solutions to food insecurity. What you’ll do Front Desk Coordinator will manage front‑desk operations, general office administration, and support the Human Resources department. Bilingual communication in English and Spanish is required. Key Responsibilities Operate the main telephone line, direct calls to appropriate staff, and respond to inquiries in English and Spanish. Welcome staff, visitors, volunteers, and guests; record arrivals; and ensure compliance with food safety protocols. Provide information on Emergency Food Box locations and maintain updates from the Agency Relations Department. Receive food and monetary donations, sign for packages, and coordinate with the External Affairs department. Train and oversee volunteers, front‑desk relief staff, and temporary employees. Maintain the Front Desk Manual and operating guides; communicate updates via Workvivo. Operate and monitor front‑door and parking‑lot security cameras. Order office supplies, manage the mailroom, distribute mail, faxes, and supplier communications. Serve as the contact for printer issues and First Aid Kit inventory with Cintas. Provide general administrative support for the organization. Assemble New Hire Orientation packets, communicate workplace events on Workvivo, and manage employee greeting cards. When & Where Monday – Friday, 7:45 am - 4:30 pm. Occasional evenings, weekends, or on‑call duties may be required for meetings, special events, or emergencies. Education High School Diploma or equivalent required. Experience 1+ year of related experience and/or training. Skills & Capabilities Excellent customer‑service skills, friendliness, helpfulness, collaboration, and patience. Ability to manage multiple simultaneous tasks. Organize, coordinate, and direct projects for groups, departments, and individuals. Strong oral and written communication skills. Ability to relate to a diverse group of individuals. Proficient in Microsoft Office (Word, Excel, Publisher, PowerPoint, Visio). Allowable Substitutions Requirements may be satisfied through a combination of education, experience, and/or training at the organization’s discretion. Competencies Attention to detail, result orientation and execution, quality improvement, customer service. Other Requirements Pre‑hire screening includes reference checks, criminal background check, and motor‑vehicle records. Current driver’s license and automobile insurance are required. Compensation & Benefits Full‑time benefits include 34+ days off, employer‑paid medical, dental, vision, 403(b) retirement plan with up to 3% match, disability and long‑term care insurance. DEIB & Equal Employment Opportunity Second Harvest provides equal employment opportunity to all applicants and employees based on merit, qualifications, and abilities. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Inclusion and belonging strengthen our team and community service. #J-18808-Ljbffr Second Harvest Food Bank of Middle Tennessee