Help Desk Specialist

The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements. Job Duties Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided bythe DoD Secure Baseline Host-Army (SBH-A) desktop installation image. Knowledge of basic physical computer components and architectures, including thefunctions of various components and peripherals (e.g., CPUs, Network Interface Cards,data storage) Knowledge of database procedures used for documenting and querying reportedincidents Knowledge and execution disaster recovery continuity of operations plans electronicdevices (e.g., computer systems/components, access control devices, digital cameras,electronic organizers, hard drives, memory cards, modems, network components,printers, removable storage devices, scanners, telephones, copiers). Knowledge of knowledge base capabilities in identifying the solutions to less commonand more complex system problems Knowledge of measures or indicators of system performance and availability Knowledge of systems administration concepts Experience with the operations and processes for diagnosing common or recurringsystem problems Knowledge of the type and frequency of routine maintenance needed to keep equipmentfunctioning properly Knowledge of workflow automation as it relates to SharePoint Content Management Skill capturing corrective actions in the form of “lessons learned” and submittingdocumentation required to support Configuration Management (CM). Skill simulating or recreating end-user problems with voice, file & print services, desktopand room-based video-teleconferencing, and/or baseline or non-baseline applications tohelp determine problem root causes. Skill in conducting open source research for troubleshooting novel client-level problems Skill in identifying possible causes of degradation of system performance or availabilityand initiating actions needed to mitigate this degradation Skill in testing and configuring network workstations and peripherals Skill in using the appropriate tools for repairing software, hardware, and peripheralequipment of a system Skill in SharePoint services; assisting users with setting up sites and contentmanagement Skill in creating business workflows in support of SharePoint Administration Qualifications Active Secret Clearance Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience. or Six (6) years of general experience is considered equivalent to a Bachelor'sDegree. Three (3) years of general experience is acceptable with a Master's Degree. One (1) year of general experience is required with a PHD. Must possess and maintain a current DoD approved Information Assurance (IA) baselinesecurity certification as well as current commercial Computing Environment (CE)certifications for the operating system(s) and/or security related tools/devices theysupport IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +) Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) #J-18808-Ljbffr