Recreation Receptionist - PT

Job Description

Job Description

Title: Recreation ReceptionistDepartment: RecreationDivision: Community CenterWage: $16.00 - $22.00 per hourKey Responsibilities: Customer Service: ● Greet visitors and guests in a friendly and professional manner. ● Provide information about the facility's programs, activities, and services. ● Assist guests with inquiries, requests, and concerns, offering appropriate solutions and guidance. ● Handle telephone calls, emails, and in-person inquiries promptly and efficiently. ● Maintain a positive and welcoming atmosphere, ensuring visitors feel valued and comfortable. Facility Bookings and Reservations: ● Assist customers with the registration process for recreational programs, classes, and events. ● Collect fees, process payments, and issue receipts. ● Coordinate with other staff members to ensure seamless facility usage and avoid scheduling conflicts. ● Maintain accurate records of bookings, reservations, and customer information. Administrative Support: ● Perform general administrative tasks such as filing, data entry, and report generation. ● Maintain inventory of office supplies and ensure they are adequately stocked. ● Assist in the preparation and distribution of promotional materials, brochures, and schedules. ● Support other departments within the recreation center as needed. ● Collaborate with colleagues to ensure efficient operations and excellent customer service. Safety and Security: ● Monitor access to the facility, ensuring only authorized individuals enter. ● Enforce facility rules and regulations to maintain a safe and secure environment. ● Respond promptly to emergencies or incidents, following established protocols. Qualifications and Skills: ● High school diploma or equivalent; additional education or certification in hospitality, customer service, or related fields is a plus. ● Proven experience in a customer service or receptionist role, preferably in a recreational or hospitality setting. ● Excellent interpersonal and communication skills, with a friendly and approachable demeanor. ● Strong organizational skills and attention to detail. ● Ability to multitask and handle various responsibilities efficiently in a fast-paced environment. ● Proficiency in using computer systems and software for data entry, scheduling, and general office tasks. ● Knowledge of recreational activities, programs, and services is desirable. ● Ability to work flexible hours, including evenings, weekends, and holidays, as required. The Recreation Receptionist plays a vital role in ensuring visitors' satisfaction and maintaining a positive image of the recreation center. This position offers an opportunity to engage with a diverse community, contribute to the success of recreational programs, and foster an enjoyable experience for all guests.