Service Advisor

Earl Stewart Toyota is hiring and we want to talk to you! About Us Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations. We are a car dealership, that’s true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century. We are Earl Stewart Toyota. WE OFFER: Paid Vacation 401K Life Insurance provided by company Health, Dental and Vision Insurance Disability Insurance Use of company yacht Family Fund Personal Days Wellness program Paid Maternity/Paternity Leave Pet Bereavement RESPONSIBILITIES: Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance based on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers REQUIREMENTS: Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Dealer track/Xtime software knowledge a plus. #J-18808-Ljbffr