Certified Medical Assistant

Job Description

Job Description

Mid Cities Psychiatry specializes in the diagnosis and treatment of mental health illnesses, including treatment-resistant depression and substance use disorders.

We are looking for a Medical Assistant (MA) for our reputable team of mental health professionals
Mid Cities Psychiatry has a structured environment having a culture where all our team members strive to work with each other.

Job Description:

Responsible for scheduling new and existing patients with a high degree of accuracy. Applicants must be willing to work full-time, Monday thru Friday, 8:00 am to 5:00 pm.

Key Responsibilities:

• Schedule new and established patients with a high degree of accuracy and attention to detail.
• Conduct patient outreach, follow-up calls, and appointment reminders.
• Support care coordination and follow-up on patient care plans.
• Review patient charts and identify outstanding care needs or care gaps.
• Update and maintain accurate patient information and medical records.
• Document patient interactions and care coordination activities in the EMR/EHR.
• Coordinate effectively with providers, Medical Assistants, and other clinical staff.
• Assist with medication list review and reconciliation under provider direction.
• Process and follow up on medication refill requests and prior authorizations as required.
• Assist with insurance-related documentation, coding, and forms.
• Communicate with patients regarding appointments, care coordination, and administrative needs.
• Escalate clinical concerns or patient issues to the appropriate provider or clinical staff.
• Maintain strict patient confidentiality and comply with HIPAA and applicable U.S. healthcare regulations.
• Follow established office policies, procedures, workflows, and quality standards.
• Contribute to a professional, respectful, cooperative, and patient-centered work environment.

Benefits:

• Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
• Dental & Vision benefits (eligibility begins the first day of the month after 60 days of employment)
• PTO, Public Holidays, Sick-Leave
• 401k contribution of 3.0% after 12 months of continuous employment

Qualifications:

• Must have a working knowledge/experience of EMR / HER
• Must have a typing speed of at least 40 WPM (words per minute)
• Must be proficient in Microsoft Office and Google Suite applications
• Able to answer and screen incoming calls
• Adhere to established office policies, procedures, and systems
• Communicate with patients and team members with a high degree of accuracy using available tools
• Maintain confidentiality of data and information
• Maintain a positive working relationship and cultivate a cooperative work environment
• Must be trustworthy and dependable and maintain a sense of humor and a positive attitude
• Must have strong administrative and leadership skills and be able to work in a fast-paced environment

Job Requirements:

• Must have experience in handling prior authorization, pre-certification, and medication refills
• Must have experience in updating patient’s medical records, uploading patient’s charts, updating patient’s history, and keeping track of medications, dosage, and side effects
• Coding and filling out insurance forms

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening

Equal Opportunity Employer:

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Mid Cities Psychiatry makes hiring decisions based solely on qualifications, merit, and business needs at the time.