A/V Technician - Special Events Coordinator

Job Description Join one of the nation's most comprehensive academic medical centers, UChicago Medicine , as an A/V Technician - Special Events Coordinator. We are seeking logical troubleshooters who can join our team and support the growing operations for our healthcare system. This is an on-site position that will be based primarily at our Hyde Park location in Chicago, IL. Leads the Special Events Services group by setting an example for excellent customer service and assists the other support staff. Provides all types of audio/visual services, coordinates special events, and provides support to University of Chicago Medical Center, which includes faculty and other UCMC staff. Handles equipment set-ups/ teardowns and maintenance of equipment. Assists faculty and other support areas in problem solving equipment malfunctions. Assists with writing special events proposals, billing, and invoicing. Also, leads the Special Events Services by creating schedules and setting standards for operation and customer satisfaction; monitors/assesses the department's progress, and works to continually exceed customers' expectations. Essential Job Functions Responsible for managing support tickets for Windows and Macintosh software/applications and hardware. Operates all audio/visual equipment in UCMC to assist staff, faculty, and clients. Develops and maintains relationships and good communication with all staff and faculty in academic programs. Manages the scheduling process of audio/visual equipment in conjunction with the academic programs throughout the year. Maintains daily logs for set-ups/teardowns, faculty requests, videotaping requests, and equipment usage and labor hours. Tests, set up and breakdown all audio/visual equipment used each day. Responds quickly to last-minute requests by faculty and staff. Maintains accurate records of equipment inventory. Troubleshoots any equipment malfunctions immediately to remedy any problem before it affects programs adversely. Recommends, on an ongoing basis, equipment upgrades and additions to current inventory that would benefit all UCMC clients. Assists in preparing client proposals for A/V and Special Events at UCMC. Creates and maintains schedules for all Special Events and A/V requests for services or rentals. Perform minor repairs on equipment. Assumes leadership role within department and UCMC by leading by example and setting standards for customers. Required Qualifications Associate or bachelor's degree in related technical area or technical training/experience equivalent applications, networking topology and wireless infrastructure as well as Associate's degree and/or direct industrial video experience from a technical school Minimum 5 years' experience in audio/visual communications or similar technical experience Demonstrated experience in leading a team in a customer-service, oriented position Ability to work independently and complete projects by set deadlines Excellent verbal and written communication skills, and organizational skills Ability to interact with faculty, staff, and students in a professional, courteous manner Ability to troubleshoot problems quickly and effectively required; flexibility to work additional hours as requested Ability to handle multiple concurrent tasks in a competent and professional manner in a fast-paced environment Experience with a broad range of computer software, including LAN, Windows operating system, and digital video editing software required. Preferred Qualifications Bachelor's degree and/or direct industrial video experience from a technical school Experience with Crestron, Extron and/or AMX control systems AVIXA CTS certification (CTS-I or CTS-D a plus) Dante Level 1/2, Q-SYS, Crestron, or Biamp certification ITIL Foundations or comparable service-management training Experience with AV-over-IP, NDI, or Dante audio networking Familiarity with DSP configuration (Biamp, QSC, Shure) Experience supporting videoconference room systems (Zoom Rooms, Microsoft Teams Rooms, Cisco/Webex, Poly) Working knowledge of digital signage platforms Prior A/V experience in a hospital, academic medical center, or higher education setting Familiarity with supporting CME or accredited academic programming, including recording and archiving lectures Awareness of HIPAA and patient-privacy considerations when recording or streaming in clinical spaces Experience with ticketing/ITSM platforms (ServiceNow, Jira Service Management) Experience with event management or room scheduling software (EMS, Aventri, Cvent, 25Live) Position Details Job Type/FTE: Full Time (1.0 FTE) Shift: Days Location: Hyde Park Unit/Department: IT Technology Services - Hyde Park CBA Code: Non-Union About Us We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine. UChicago Medicine Center for Care and Discovery Hyde Park