Patient Care Coordinator

Surgery Scheduling Department Team LeaderThe full-time, NNM - Team Leader for the Surgery Scheduling Department oversees daily scheduling operations to ensure safe, efficient, and timely coordination of surgical procedures. Assures efficient scheduling with a focus on the patient-centered service, high standards of accuracy and collaborative communication. In conjunction with the Regional Manager, Surgery Scheduling Trainer and Director of Patient Access, identifies areas of improvement, new or additional training needs and supports or may perform standardized audits on surgery scheduling processes. Serves as a resource for all surgery care coordinators, physicians and other staff involved in the care of the surgical patients. Maintains supplies and interacts with vendors.Essential Functions/Responsibilities:Extensive responsibility and oversight of daily surgery scheduling operations to include the workflow of surgery schedulers, ensuring all procedures are scheduled accurately and in compliance with EANM policiesProvides on-site supervision for assigned surgery scheduling staffPerforms all functions on the surgery care coordinator job descriptionDemonstrates daily through actions and dialogue that the patient's needs and our care for them is our primary concernEnsures accuracy of surgical case information and reviews case requests for completeness, correct CPT/diagnosis codes, required equipment, and special instructionsCommunicates with surgeons to assure surgery scheduling services provided meet their needsIn conjunction with the Regional Surgery Scheduling Manager, is a primary resource in resolving escalated scheduling issues, conflicts, last minute changes, cancellations, and surgeon or patient concernsContributes to continuing performance and process improvement initiativesMakes recommendations regarding staffing level and handles call ins when Manager is out.Maintains surgery scheduling supplies and interacts with vendors for drops, kits, etc.May participate in the creation and maintenance of surgical block, interfaces with the surgery block committee and ASC Director for surgeon and surgery dates, keeping Manager and Director informedServes as SCC resource keeping current on all aspects of our surgeries performed in our surgical facilities and process modificationsReviews daily surgery reports and assesses the operational processes and performance of the departmentsParticipates in Management/Leadership Team's Action Plan development and meetingsProvides input to the Manager/Director on staff members' performance concerns and evaluations and assists in the processAssists with and prepares staff schedules for daily surgery scheduling coverage when requestedDeals with patient complaints to achieve appropriate resolution and updates Manager and/or Director of decisions. Consults with Manager or Director before communicating decisions in difficult patient situationsSupports training initiatives for non-clinical support staff membersProvides assistance with on-site supervision for assigned non-clinical support staff.Accepts responsibility for timely arrival and readiness for work at assigned stationConsistently exhibits behaviors which create a high level of patient and employee satisfaction, which maintains the credibility, integrity and positive image which in turn supports the mission, goals and operations of Eye Associates and contributes to continuous performance improvementThe annual completion of assigned Learning Management System (LMS) courses is mandatory. Any individual who has not completed their assigned training prior to November 30th of each year may be subject to disciplinary action, up to and including termination of employment.Other Duties as assignedSkills/Qualifications:High School diploma requiredSuccessful completion of the EANM Insurance TestAchievement of the CCOA certification preferredMust work well as a member of a teamExperience in Microsoft Office and other computer experienceExperience and/or training in bookkeeping is preferredKnowledge of Medical Terminology with 2 years of healthcare experienceMust be cross-trained and proficient in all surgical subspecialtiesSuccessful completion of the Ophthalmology Home Study course and the LMS Customer Service programMust demonstrate the ability to interact with the public in a pleasant, helpful and professional mannerSuccessful completion of the CPSS, the national Certified Patient Service Specialist (CPSS) exam and is expected to maintain the certification by completing all required CE hours within the timeframe designated by the CPSS programReq. # 2938