Human Resources Director

Shape Your Future. Serve Your Community. Build Your Career with Palms!

What Life Working at Palms Looks Like:

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – So working here gives exposure to different patient populations, conditions and settings.

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc.

Culture & Community: Many reviews say that PMG has a "friendly, compassionate, professional" environment. There is pride among the staff in giving back to the community.

Perks:

Competitive Wages

Comprehensive Health Coverage: Medical, Dental and Vision Insurance

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact

Description of Primary Responsibilities

1) Designs, plans, and implements human resources programs and policies for staffing, benefits, employee relations, and training.

2) Oversee the entire HR function, including recruitment, onboarding, performance management, and employee relations.

3) Lead and mentor HR staff, fostering a positive and collaborative work environment.

4) Assist supervisors in resolving complex employee relations issues. conducting thorough and objective investigations.

5) Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.

6) Provide day-to-day performance management guidance including coaching, counseling, career development, disciplinary actions.

7) Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

8) Offer HR policy guidance and interpretation.

9) Initiate hiring process at the request of appropriate management.

a) Recruit Providers using a variety of techniques,

b) Pre-screens selected candidates,

c) Partner with the CMO in interviewing of candidates, sets up site tours and any travel reimbursement.

d) Conduct background inquiry and required pre-employment credentialing steps.

e) Create contracts and makes offer to candidates with approval from CEO.

10) Ensure that employee compensation is correctly tracked in digital personnel file system.

11) Ensure PMG's compliance with all applicable Local, State, and Federal labor and employment regulations, including FLSA, FMLA, and ADA.

12) Provide OSHA, HIPAA, and other training to all new employees. Provides training programs to current employees as needed.

13) Manage employee incidents and worker's compensation reporting tracking OSHA reporting online and filing required reports annually.

14) Maintain electronic HR software system and provide training of new users.

15) Maintain electronic employee personnel files and the HR policy manual. Assists senior management in interpretation of human resources policies. Propose new policies, with authorization from the CAO or CEO.

16) Collaborate with external organizations (e.g. NACHC, FACHC) for salary surveys, updating the salary scale with CEO/CFO final approval.

17) Conduct Employee Surveys online twice per year, analyzes feedback and compiles data reports.

18) Complete Exit and Stay interviews.

19) Develop and implement training for supervisors on various leadership roles i.e.: Review Writing, Corrective Action, Diversity, Harassment, Code of Conduct, Interviewing Skills etc. as needed.

20) Oversee Annual and 90-day Performance Evaluation processes to ensure timely and fair feedback.

21) Responsible for completing annual EEO-1 reports.

22) Manage employee hotline system and follows up on reports promptly and involving partners as needed.

23) Perform other related duties as assigned.

Requirements

Required Skills and Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Outstanding organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and related administrative processes.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Demonstrate empathy, prudent decision-making, and exceptional communication skills to implement policies and practices that benefit the employer and the employees.

Professional & Technical Knowledge:

1) Employee will enforce safety procedures.

2) Proficient with Microsoft Office Suite products including Word and Excel

3) Minimum of 5 years of experience resolving complex employee relations issues.

4) Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

Licenses & Certifications:

1) Bachelor's Degree in, Human Resources or related business degree preferred.

2) Graduate coursework in related field may substitute for years of experience at a 1:1 ratio.

Physical/Mental/Emotional Demands:

• Sitting for long periods of time
• Viewing a computer monitor for long periods of time.
• Bending
• Stretching / Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone