Specialist IT Application Support

Job Title

Job description goes here.

Education

High school diploma or equivalent

Bachelor's degree in computer science, Information Technology, Engineering, or a related degree

Work Experience

0-2+ years of work experience

Java EE, Java Script, XML and XSD experience required

Experience with Microsoft SQL server and object oriented development principles required

Knowledge supporting mobile applications and administration preferred

Basic knowledge of Windows/Linux, databases, Cloud, and web based applications

Exposure to scripting or automation (Python, PowerShell, Shell, etc.) preferred

Familiarity with AI assisted tools, monitoring platforms, or automation frameworks preferred

Basic knowledge of cloud platforms (AWS, Azure, GCP)

Understanding of ITIL concepts, incident management, and root cause analysis

Previous internship or academic project experience in IT support, automation, or application development a plus

Skills

Strong interpersonal, written, and verbal communication skills, and interface effectively with individuals at various levels

Ability to work well under pressure while consistently meeting time sensitive deadlines

Self-motivated with the ability to work on multiple projects in a fast-paced environment

Ability to work independently, as well as effectively contribute to a team environment

Analytical with strong problem-solving abilities and creative resolution skills

Acceptable level of hearing and vision to perform job duties

Responsibilities

Provide required technical support for applications, systems, and end users via ticketing tools, email, or collaboration platforms

Monitor applications and systems, identify issues, and perform initial troubleshooting

Log, track, and update incidents, service requests, and known issues in ITSM tools (e.g., ServiceNow, Jira, etc.)

Escalate issues to senior support teams with clear diagnostics and documentation

Assist with application deployments, configuration changes, and routine maintenance activities

Perform automations related to basic server, job, and service health checks and validations

SOX/Non-SOX Reporting Automation and Simplification

Create and maintain support documentation, runbooks, and knowledge articles

Support post incident reviews and help identify preventive actions

Collaborate with cross functional IT teams during upgrades, releases, and maintenance windows

Develop a thorough understanding of Academy policies, procedures and safety rules

Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance

This is an in-office role, Monday–Friday, with regular presence required at the corporate headquarters

Regular, reliable attendance is required

Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays based on business needs

Acceptable level of hearing and vision to perform job duties

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.