Business Applications Analyst

BUSINESS APPLICATIONS ANALYST The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives. The ideal candidate combines strong business analysis skills with hands‑on application administration experience and a passion for improving business efficiency through technology. Key Responsibilities Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements. Gather, document, and analyze business and functional requirements. Translate business requirements into system configurations, enhancements, and integration specifications. Develop process maps, user stories, workflows, and business requirements documentation. Salesforce Administration & Support Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings. Provide day‑to‑day application support and user assistance. Assist with data quality management and user adoption initiatives. Troubleshoot Salesforce issues and coordinate with vendors when necessary. Support testing and deployment of new Salesforce functionality. MuleSoft Integration Support Assist in monitoring and supporting MuleSoft integrations. Work with integration developers to document data flows and integration requirements. Investigate and resolve integration‑related issues. Support API documentation and integration governance activities. Participate in integration testing and validation efforts. SharePoint Administration & Governance Assist with document management and collaboration initiatives. Create and maintain SharePoint pages, forms, and content structures. Ensure adherence to governance and records management policies. Support Power Automate workflow enhancements as needed. Slack Administration & Collaboration Support Slack workspace administration and governance. Configure channels, user permissions, and integrations. Assist in developing workflows and automation within Slack. Promote user adoption and collaboration best practices. Support integration between Slack and enterprise systems. Reporting & Data Analysis Develop and maintain reports, dashboards, and analytics. Analyze business data trends and provide actionable insights. Assist management with KPI reporting and operational dashboards. Support data validation and reconciliation efforts across integrated systems. User Training & Support Provide end‑user training and guidance. Develop and maintain documentation, procedures, and knowledge‑base articles. Support application onboarding for new employees. Act as a trusted advisor for business users seeking application guidance. Qualifications Education Bachelor's degree in information systems, Business Administration, Computer Science, or related field. Experience Minimum 5+ years of experience supporting business applications. 3+ years of Salesforce administration and support experience. Experience with MuleSoft or enterprise integration platforms. Experience with SharePoint Online administration. Experience supporting Slack or other enterprise collaboration platforms. Experience gathering business requirements and supporting technology projects. Preferred Certifications Salesforce Administrator Certification Salesforce Advanced Administrator (Preferred) MuleSoft Certified Associate or Developer Microsoft 365 Fundamentals or SharePoint Certification Certified Business Analysis Professional (CBAP) or equivalent (Preferred) Technical Skills Salesforce Sales Cloud Flow Automation Reports & Dashboards Security & User Management Data Management MuleSoft API MonitoringIntegration Support Data Mapping Error Analysis Microsoft 365 / SharePoint SharePoint Online Power Automate Power Apps Document Management Permissions & Governance Slack Channel Administration Workflow Builder Integrations User Management Desired Competencies Strong analytical and problem‑solving skills Excellent communication and stakeholder engagement Process improvement mindset Documentation and requirements gathering Customer‑service orientation Project coordination skillsAbility to manage multiple priorities simultaneously #J-18808-Ljbffr