Operations Supervisor

Overview People. Passion. Pride. This is what has driven our teams since 1833. Job Details Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries across 6 continents. But at the heart of our business is our people. Role Purpose This role is responsible for directing the work of all station agents as they perform all aspects of the operation to include customer service operations, baggage services, and ramp services functions. Besides supervision you will be an integrated part of the operations process and perform some of the above tasks. The position requires heavy lifting, pushing, pulling, bending, stretching and frequent kneeling. You must adhere to all standards and procedures ensuring all work is performed safely and is supported by following established protocols. What You Will Be Doing Oversee daily airport operations, including planning for gate changes, weather delays, crew connections, international arrivals/departures; ensuring rapid response to operational changes. Communicate effectively with internal departments, provide clear direction to staff, and ensure accurate dissemination of operational information. Lead, mentor, and train employees; participate in hiring, performance evaluations, disciplinary processes, and addressing employee concerns. Manage administrative tasks such as shift reports, timecard reviews/corrections, incident reports, and performance documentation. Conduct shift briefings, support baggage handling operations, and perform additional duties as assigned. Safety, Security, Wellbeing and Compliance You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What We Are Looking For Prior airline operations experience required. Must be 18 years of age or older. Possess and maintain a valid US driver's license. Pass all pre‑employment testing including a drug screen, FBI background, Customs Seal, and employment history. Ability to read, write and speak English proficiently. Must be available and flexible to work variable shifts including weekends and holidays. Must have high school diploma or GED. Diversity Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. #J-18808-Ljbffr