Luxury Residential Front Desk Concierge

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Training & development

Location: Miami, Florida
Pay: $16.00–$18.00 per hour
Schedule: Varies based on property and operational needs
Position Overview
Emprime Solutions is seeking polished, dependable, and service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area.
The ideal candidate will provide exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. This position requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience.
Responsibilities

• Professionally greet residents, guests, vendors, and prospective residents
• Provide front desk assistance and resident support
• Answer and direct phone calls, emails, and resident inquiries
• Register visitors and assist with guest access
• Receive, log, organize, and distribute packages
• Monitor the lobby, security cameras, and access-control systems
• Maintain accurate incident reports, shift notes, and daily activity logs
• Conduct property and amenity-area walks as required
• Communicate important information during shift changes
• Assist residents with amenity reservations and general requests
• Respond professionally to resident concerns and escalate issues when appropriate
• Follow property policies, emergency procedures, and confidentiality standards
• Maintain a clean, organized, and professional front desk environment

Qualifications

• Previous concierge, hospitality, front desk, customer service, or luxury residential experience preferred
• Strong verbal and written communication skills
• Professional appearance and customer-service etiquette
• Dependable, punctual, and able to work independently
• Ability to remain calm and professional in challenging situations
• Comfortable using computers, email, package-management systems, and access-control software
• Experience with BuildingLink or similar property technology is a plus
• Reliable transportation
• Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs
• Bilingual English and Spanish preferred but not required

What We Offer

• Competitive pay of $16.00–$18.00 per hour
• Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance
• 401(k) available to eligible employees
• Flexible overtime opportunities based on business and property needs
• Initial training and ongoing supervisory support
• Experience working within premier multifamily residential communities

Emprime Solutions is an equal opportunity employer committed to professionalism, service excellence, and delivering an elevated resident experience.