Concierge

Job Description

Job Description

Community Concierge | Resident Services & Front Desk

The Liberty Group is expanding into dedicated Concierge services for multifamily communities, and we’re building a strong local network of experienced Concierge and hospitality professionals to grow with us.

We’re looking for polished, service-focused professionals with experience in Concierge, resident services, hotel front desk, luxury hospitality, or other high-touch customer environments.

Opportunities may include day, evening, overnight, weekend, holiday, relief, and recurring Concierge coverage at multifamily communities throughout the area.

If creating a great resident experience comes naturally to you and you know how to balance hospitality with professionalism, reliability, and attention to procedure, we’d like to meet you.

Pay: $17 to $19 per hour
Location: Miami
Schedule: Opportunities vary by property and may include day, evening, overnight, weekend, holiday, relief, or recurring coverage.

Before You Apply
Please apply if you meet the following requirements:

• At least nine months of frontline hospitality, Concierge, resident services, hotel front desk, luxury residential, high-touch retail, or other interactive customer service experience
• Professional verbal and written communication, sound judgment, and the ability to handle challenging situations calmly
• Basic computer proficiency and the ability to quickly learn property-specific systems
• Dependable attendance, reliable transportation, and the ability to commit to the schedule of an accepted assignment

What You’ll Do
Depending on the property and assignment, responsibilities may include:

• Greet residents, guests, vendors, and prospective residents with a professional and welcoming approach
• Verify visitors, announce guests, and follow property access procedures
• Receive, log, secure, and release packages and deliveries
• Answer phones, respond to routine resident questions, and route service requests to the appropriate team
• Manage keys, fobs, access cards, amenity reservations, and vendor access when required by the property
• Maintain accurate daily activity, visitor, package, incident, and shift-handoff records
• Follow property post orders and emergency procedures and escalate urgent concerns appropriately
• Keep the lobby, front desk, package area, and assigned workspace organized, professional, and ready to serve residents

What We’re Looking For

• A genuine hospitality and service mindset
• Strong emotional intelligence and a calm, professional demeanor
• The ability to multitask and prioritize competing resident and property needs
• Experience in multifamily housing, luxury residential, hospitality, resident services, hotel front desk, or another high-touch customer environment
• Comfort following detailed property procedures without improvising or bypassing access rules
• Reliability, punctuality, and the ability to provide a professional presence throughout the entire shift
• The ability to learn new properties, procedures, systems, and expectations quickly

Build With Us
The Liberty Group has supported the multifamily industry for decades, and we are now expanding that experience into dedicated Concierge services.

By joining our Concierge talent network, you may be considered for current and future opportunities with multifamily communities in your area as we continue building this service.

We’re looking for professionals who want to help us deliver the same level of reliability, responsiveness, and service our clients have come to expect from The Liberty Group.

Role Boundary
This is a resident service position, not a licensed security role.

Concierge associates observe, document, and escalate concerns. They do not physically intervene, detain or pursue individuals, or place themselves in danger.

The Liberty Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
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