Manager, Gifts Administration

USO’s Manager, Gifts Administration role leads development operations, ensuring compliance in recording gifts and managing related staff. The position is based in Arlington, VA and conducted in person. Benefits include generous paid time off, volunteer days, military leave, a 401(k) match and comprehensive health benefits, along with training and education reimbursement. Principal Duties and Responsibilities (Essential Duties) Provides customer service support to fundraisers, regional staff, other departments, and partner agencies regarding gifts transactions, data entry, operational processes, or the implementation of new systems. Collaborates closely with the Finance department to ensure proper gift designation and accounting requirements are met, and guarantees data consistency between finance systems and fundraising databases. Operates as the gifts processing SME. Oversees data quality and transaction accuracy and manages customer service related to the USO’s charitable contributions; manages and advises on the reporting of charitable giving activity. Oversees and performs the monthly financial reconciliation process for DevOps to ensure parity between Finance data and Development Operations data, including tracking open receivables. Develops, implements, and monitors operational protocols for all major gifts, planned gifts, foundation, corporate, and third‑party fundraising efforts. Serves as primary backup to the Director, Gifts & Data Systems Administration for gifts‑related topics, including decision‑making responsibilities, supporting the Gifts & Data Systems teams, and cross‑training team members. Collaborates with the Director, Gifts & Data Systems Administration on the creation of Development Operations policies and procedures, and best‑practice job aids. Manages fundraising vendor relationships, including updating vendor gift processing instructions. Works with cross‑functional teams on the creation and review of reports and data requests to ensure consistent data definitions, adherence to enterprise data governance, optimal use of existing resources, and defines and conducts data hygiene processes. Oversees receipt and acknowledgement processes in collaboration with the Coordinator, Gifts & Data. Provides proactive and reactive data support for fundraisers as needed. Leads, manages, and mentors staff reports. Other duties as assigned. Position is in person in Arlington, VA. Job Specifications Bachelor’s degree in Marketing, Business Administration, or a related field (preferred). 5+ years of experience in a fundraising/development operations role, including 1+ years in a supervisory capacity. Experience in a non‑profit, military, multicultural, or global organization is preferred. Strong analytical, communication, and organizational skills. Knowledge of Salesforce is a plus. Excellent interpersonal, customer service, and problem‑solving skills; able to interact with USO leadership, the general public, and military audiences at all levels with integrity and professionalism. Proficiency with computers and various software, applications, and programs including Microsoft Office and online fundraising platforms. Demonstrated ability to exercise sound judgment concerning controversial or culturally sensitive subjects; able to handle confidential information with tact and poise. Shows initiative, self‑motivation, and attention to detail; able to manage multiple projects with competing priorities and adapt to changing organizational needs. Able to collaborate effectively in a team environment. Capable of performing basic math, complying with PCI standards, and following proper cash/donation handling and reporting procedures during gift processing. Competent in business/accounting functions, including project management and budget reconciliations. Has credentials required to access USO Center locations and facilities (security, background screening, SOFA status, valid driver’s license). Strong advocate of the USO’s mission. Details Salary range: $84,000 – $110,250. Base salary determined by location, experience, skills, certifications, and alignment with position requirements. Position is in person in Arlington, VA. Resume and cover letter are required for full consideration. Background check required (education, criminal, and driving). Statements herein describe the scope and essential functions of this position; other duties may be assigned as needed. #J-18808-Ljbffr United Way of Massachusetts Bay and Merrimack Valley