Veterinary Client Service Representative

Veterinary Eye Institute (VEI) Client Service RepresentativeVeterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patients receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team.We are looking for a Client Service Representative (CSR). The right candidate enjoys working with people and their pets, is caring, friendly, and efficient. Someone who creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks.We are searching for someone who firmly believes in the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicate them to clients.The ideal applicant can empathize with clients and remain compassionate and well mannered. Remaining calm and collected in the face of emergency situations.What you'll do:Greet and check-in clientsAnswer telephones and transfer callsEscort clients and their pets to exam roomsManage medical records, charts, reports and correspondenceDiscuss payment options and process paymentsCommunication between clients and staffMaintain a neat and clean lobbyWho you are:High school diploma or equivalentAbility to remain composed in stressful and emotional situationsExcellent verbal and written communication skillsExcellent client service skills and phone etiquetteAttention to detail, self-motivated and the ability to work successfully as part of a team and autonomouslySense of urgency within a fast-paced environmentSome flexibility with work hours and able to work additional hours when necessaryCritical thinking skills and ability to anticipate needs inter & intra-departmentallyAbility to stay on task and work energetically for entire shift, sometimes up to 10 hours per dayEager to learn more about diseases and medication specific to ophthalmologyPerks and Benefits include:Strong career growth and personal development opportunitiesComprehensive Health BenefitsVision and DentalHSA, FSA and Independent Care Spending401k with Employer MatchPaid Time Off (PTO)Shift Differentials and On-call PayUniform AllowanceEmployee Pet Discounts and Pet InsuranceElective Short-Term Disability, Life and Accident Insurance and company paid Long Term DisabilityContinuing Education Opportunities and Assistance ProgramCome as you are. VEI is an equal opportunity employer. We are also a drug-free organization, therefore employment with VEI is dependent upon the passing of a drug screen and background check.VEI does not accept unsolicited resumes from third-party recruiters.