Customer Service Representative

$60k

Stamford Ford

Stamford, CT

Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Full-Time | $60,000+ annually (Base + Performance Bonuses)
Stamford Ford – Stamford, CT
About Us
Stamford Ford is a premier automotive dealership dedicated to delivering exceptional customer experiences in both sales and service. We are currently seeking a highly motivated, customer-oriented professional to join our Service Department as a Customer Service Representative. This individual will play a vital role in supporting our Service Department by managing incoming and outgoing customer communications and timely accurate appointment scheduling.
Key Responsibilities
Professionally manage inbound service department calls and inquiries
Place outbound calls to schedule, confirm, or adjust service appointments
Educate customers on routine vehicle maintenance and available service offerings
Accurately enter customer and service details into the CRM system
Collaborate with service advisors and other team members to ensure a seamless customer journey
Meet and exceed performance metrics for appointment setting and customer service satisfaction
Respond to texts, emails, and web inquiries using dealership communication tools
What We Offer
A fast-paced, team-oriented, and goal-driven environment
Opportunities for professional development and career advancement
Employee discounts on vehicle purchases, leases, and services
401(k) retirement plan with company match
Health, dental, and vision insurance
Generous paid time off (Vacation, Sick, Personal, Holidays)
Qualifications
High school diploma or equivalent (required)
Valid driver’s license (required)
Prior experience in a BDC, call center, customer service, or automotive setting preferred
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Comfortable handling a high volume of calls and multitasking in a fast-paced environment
Proficient with CRM systems and general computer applications
Self-starter with the ability to work independently and collaboratively

Ready to be the voice of Stamford Ford’s Service Department?
If you’re passionate about helping people and thrive in a structured, customer-focused environment, we encourage you to apply today!

Monday - Friday 8:00AM - 5:00PM (1hr. meal break)
40hrs /week

Apply

Vacancy posted 24 days ago

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