REMOTE Amazon Connect Engineer

We are seeking a midlevel Amazon Connect Solutions Engineer who combines handson development experience with strong requirements ownership and business judgment. This role is designed for a technologist who can sit between architecture and execution-owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations.
This is a highbusinesscritical role. The hire will directly impact delivery velocity, solution quality, and the organization's ability to run two major Amazon Connect initiatives in parallel.

Why This Role Exists
The current team includes highly specialized engineers and senior architects but lacks a midlevel engineer who can think endtoend-from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholderfacing capability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- Midlevel development exposure supporting production systems (not entrylevel, not purely architectural).
- Handson experience with Amazon Connect, including call flows, routing, and contact center concepts.
- Working knowledge of APIs, integrations, and cloudbased architectures (AWS preferred).
- Comfortable reading, reasoning about, and contributing to technical implementations-not just gathering requirements.
- Drive testing strategy, with a strong bias toward automated testing for call flows and integrations.


Nice to Have Skills & Experience
- Experience in call centers, customer experience platforms, or enduser support environments.
- AWS Certifications
- Business Analyst or Product Management experience specifically with Amazon Connect


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.