Customer Engagement Specialist Phoenix Arizona / Remote

We're seeking a Customer Engagement Specialist to join our mission-driven edtech team and empower educators through exceptional support. In this remote role, you'll work directly with users, classroom teachers, and district administrators, guiding them to succeed with our innovative learning products. You'll collaborate closely with our team to troubleshoot issues, share user feedback, and continuously enhance the customer experience.This position is primarily remote, with occasional travel to meet customers in person and represent edclub at educational conferences and trade shows. To set you up for success, we provide training on our products and ongoing support from a collaborative team passionate about improving education through technology.Required SkillsSolid verbal and written communication skills.Ability to speak with confidence and energy over the phone.Excellent virtual presentation skills.Proficient with Excel, Word, and Google Docs.Telephone skills, fielding calls and requests from customers.Ability to type 50 WPM+.Good organization skills.Ability to work both independently (with direction) and with a team.Bachelor's degree preferred.ResponsibilitiesMaintain a thorough knowledge of TypingClub and other edclub products.Provide excellent customer service by answering customer questions over email, tickets, and phone.Provide a professional and pleasant ordering experience for customers.Provide support to customers by resolving problems with regard to the product, billing, or taking orders.Coordinate efforts with other teams and teammates to resolve issues quickly.Perform root cause analysis for each issue, escalating as necessary.Document and track issues in the software.Provide training and documentation for trending issues.Assist in improving the quality of the software by examining new features and providing feedback.Update our support help forum with relevant and repeated support topics.Help with logistics and setup of trade shows.Attend to high-value customers that are assigned to you.About CompanyEdclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.Benefits and CompensationOur compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow.Free medical, dental, and vision insurance for employeesShort-term disabilityLong-term disabilityLife Insurance and AD&DEmployee Assistance Program focused on mental and emotional wellbeingRetirementInformation about retirement benefits will be provided upon request.Flexibility and Time OffGenerous and flexible paid time off for vacation, sick leave, and bereavementPaid Parental Leave PlanTop of the line quality IT equipment, support, standing desks, and accessoriesTravel, parking, and Metro allowanceFlexibility and remote work availabilityOnsite group meals & snacks and yes, a treadmill desk!Casual attire and a stress-free, inclusive work environmentOn and offsite company eventsFun and exciting wins!EEOCEdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.J-18808-Ljbffr EdClub, Inc.