Experienced Service Advisor

Job Type


Full-time

Description

Portland, OR | BMW | Luxury performance brand | 5+ years experience | High-line preferred | Pacific Northwest | Veterans encouraged to apply | $70,000 - $140,000/yr OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

BMW of Portland represents one of the world's most respected performance luxury brands in a city that appreciates both. Our guests are passionate, knowledgeable, and loyal to advisors who match their standard. Five years of service experience is the floor here - because the guest base demands it and the role requires it.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process - from write-up to delivery

• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a white-glove pickup and delivery experience consistent with the BMW brand standard

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent BMW of Portland with the expertise, professionalism, and genuine hospitality the brand and its clientele expect

WHAT WE'RE LOOKING FOR

• 5+ years of service advisor experience in a franchised dealership - required

• High-line or luxury brand experience strongly preferred - BMW, Mercedes-Benz, Audi, Porsche, Lexus, or similar

• Demonstrated history of strong CSI and NPS performance and a loyal repeat guest base

• Reynolds & Reynolds or CDK experience preferred

• Polished, composed communicator - able to hold a professional conversation with a demanding, knowledgeable clientele under pressure

• Able to manage high volume accurately without losing attention to detail or the guest experience

• Valid driver's license with a clean driving record

• A hospitality mindset - five years in this business has taught you that how you treat people is everything

WHAT WE OFFER

• OTE of $70,000 - $140,000/yr

• Paid BMW manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path - strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A high-performance team culture built on standards, accountability, and genuine care for the guest

WHY BMW OF PORTLAND

• BMW is one of the most technically sophisticated and passionately followed performance luxury brands in the world - experienced advisors who know how to serve an enthusiast guest base thrive here

• Portland is a growing, design-forward market that aligns naturally with the BMW brand - a sophisticated guest base that rewards consistency, expertise, and professionalism

• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry

• A store with real volume and a sales culture built on process and hospitality - your day is structured and your earning potential is real

• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we hire, how we lead, and how we serve every guest

• Leadership that respects your experience, supports your performance, and invests in your long-term growth

BMW of Portland gives a seasoned service advisor the brand, the market, and the operational culture to do their best work. Five years in this industry means you've seen what a well-run service department looks like - and you know the difference. This is a store that takes that standard seriously.

If you're an experienced high-line advisor ready to represent one of the world's great performance brands in one of the Pacific Northwest's most dynamic markets - we'd like to meet you.

Salary Description


$70K - $140K per year OTE