IT - OIT - Network Technician
Tech Providers
JOB DESCRIPTION
Job Requisition: Network Operations Support Technician (3rd Shift) - Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Contract Length: 3- 6 months - Temp to hire
Work Location: Montgomery AL - Onsite
Position Overview:
Key Responsibilities:
Skills Required:
Experience Required:
Education Required:
Preferred Qualifications:
Job Requisition: Network Operations Support Technician (3rd Shift) - Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Contract Length: 3- 6 months - Temp to hire
Work Location: Montgomery AL - Onsite
Position Overview:
- This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.
- The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.
Key Responsibilities:
- Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
- Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
- Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
- Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
- Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
- 3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Skills Required:
- Minimum 1 year of experience with LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Experience or knowledge of voice and data circuits, including troubleshooting and research.
- Familiarity with incident ticketing systems such as ServiceNow or Remedy.
Experience Required:
- At least 1 year of systems analysis or service desk experience.
Education Required:
- High School Diploma or GED.
Preferred Qualifications:
- CompTIA Network+ Certification.
Vacancy posted 4 days ago
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