Gas Station Manager

Job Description

Job Description:\n\nThe Gas Station Store Manager is responsible for the overall operation, profitability, safety, cleanliness, staffing, and customer-service performance of the assigned gas station and convenience store.\nThe Store Manager oversees daily retail, fuel, food service, lottery, cash-handling, inventory, merchandising, and employee-management activities. This position is responsible for ensuring that the store operates in compliance with company policies, fuel-brand standards, food-safety requirements, age-restricted sales laws, and all applicable local, state, and federal regulations.\nThe Store Manager is expected to lead by example, maintain a professional and customer-focused environment, control expenses and inventory losses, develop employees, and meet established sales and profitability goals.Essential Duties and ResponsibilitiesStore Operations\n\n Direct and oversee all daily gas station, convenience-store, and food-service operations.\n Ensure the store opens, operates, and closes according to the approved schedule.\n Maintain appropriate employee coverage during all operating hours.\n Complete and verify daily, weekly, and monthly operational checklists.\n Ensure the sales floor, fuel pumps, restrooms, parking lot, food-service areas, coolers, stockrooms, and exterior areas remain clean, organized, safe, and properly maintained.\n Monitor store conditions throughout the day and address operational issues promptly.\n Ensure products are properly stocked, priced, rotated, labeled, and displayed.\n Maintain compliance with fuel-brand image, signage, promotional, and merchandising requirements.\n Communicate company policies, operational changes, promotions, and performance expectations to employees.\n Respond to emergencies, equipment failures, staffing shortages, customer incidents, and security concerns.\nEmployee Leadership and Scheduling\n\n Recruit, interview, select, onboard, train, supervise, coach, and evaluate store employees.\n Prepare and maintain employee schedules based on projected sales, customer traffic, labor budgets, and business needs.\n Ensure shifts are adequately staffed while controlling overtime and unnecessary labor expenses.\n Review employee time records and verify that hours worked are accurate.\n Monitor attendance, punctuality, uniform compliance, customer service, productivity, and job performance.\n Assign daily tasks and ensure employees complete opening, shift-change, cleaning, stocking, and closing responsibilities.\n Conduct employee meetings and provide ongoing training.\n Address employee concerns, conflicts, performance issues, and policy violations professionally.\n Document coaching, counseling, disciplinary actions, accidents, and other employee-related matters.\n Promote a respectful, professional, and team-oriented work environment.\n Identify employees with leadership potential and provide development opportunities.\n Follow company procedures and applicable laws related to hiring, scheduling, discipline, leave, and termination.\nCustomer Service\n\n Ensure customers receive prompt, courteous, accurate, and professional service.\n Greet customers and assist with product, fuel, food, lottery, and store-related questions.\n Investigate and resolve customer complaints in a timely and respectful manner.\n Establish clear customer-service expectations for all employees.\n Monitor checkout lines, service times, store appearance, and employee interactions.\n Build positive relationships with regular customers and the surrounding community.\n Report serious customer incidents, threats, injuries, or claims to the appropriate company representative.\nCash Management and Financial Controls\n\n Safeguard cash, checks, money orders, lottery funds, gift cards, fuel receipts, and other store assets.\n Verify cash-register tills, safe balances, deposits, paid-outs, refunds, voids, discounts, and other financial transactions.\n Prepare or supervise daily bank deposits according to company procedures.\n Ensure deposits are accurate, properly documented, secured, and delivered on time.\n Review daily sales reports and investigate cash shortages, overages, and unusual transactions.\n Maintain strict control over safe access, register access, keys, alarm codes, and other security information.\n Ensure employees comply with register-assignment and cash-handling requirements.\n Review fuel, merchandise, lottery, food-service, and other departmental sales activity.\n Monitor controllable expenses, labor costs, gross profit, food waste, inventory shrinkage, and store profitability.\n Submit invoices, receipts, reports, and supporting documents to the accounting department as required.\n Cooperate with audits, reconciliations, inventory reviews, and financial investigations.\n Never borrow, exchange, or permit unauthorized use of store funds.\nFuel Operations\n\n Monitor fuel inventory levels, fuel deliveries, pump operations, and pricing.\n Verify fuel deliveries and ensure quantities and product grades are correct.\n Maintain required fuel-delivery, tank, inspection, and environmental records.\n Inspect fuel pumps, hoses, nozzles, emergency shutoffs, spill kits, and surrounding areas.\n Report leaks, spills, water intrusion, damaged equipment, or suspected environmental concerns immediately.\n Ensure fuel prices displayed on pumps, signs, and the point-of-sale system are accurate.\n Respond appropriately to drive-offs, payment disputes, pump malfunctions, and customer concerns.\n Ensure employees understand emergency fuel-shutoff and spill-response procedures.\n Follow all applicable underground-storage-tank, environmental, fire-safety, and fuel-handling requirements.\nInventory Management and Loss Prevention\n\n Order merchandise, food, beverages, tobacco products, supplies, and other inventory based on sales history and established inventory targets.\n Maintain appropriate inventory levels without excessive overstocking.\n Receive deliveries and verify product quantities, prices, quality, and condition.\n Compare invoices, delivery documents, and received merchandise for accuracy.\n Ensure inventory is stored securely and rotated using the first-in, first-out method when applicable.\n Conduct or supervise cycle counts, category counts, and full physical inventories.\n Review inventory reports and investigate shortages, excessive waste, unusual adjustments, and negative margins.\n Reduce shrinkage caused by theft, damage, spoilage, administrative errors, improper receiving, and unauthorized discounts.\n Maintain control over high-risk products, including tobacco, alcohol, lottery tickets, gift cards, and other restricted or high-value merchandise.\n Review camera footage and transaction records when authorized and necessary.\n Report suspected employee theft, vendor fraud, shoplifting, or other losses according to company procedures.\n Ensure back doors, storage areas, offices, safes, and restricted areas remain secured.\nVendor and Delivery Management\n\n Maintain professional relationships with approved vendors, fuel suppliers, delivery drivers, technicians, and service providers.\n Ensure vendors sign in and follow store security and receiving procedures.\n Supervise or verify merchandise and fuel deliveries.\n Resolve delivery discrepancies and damaged-product issues.\n Prevent unauthorized vendors from placing products, changing displays, or removing merchandise.\n Submit vendor invoices and credits accurately and on time.\n Notify company leadership of recurring vendor, pricing, product-quality, or delivery problems.\nFood Service Operations\n\n Oversee food preparation, food quality, production levels, product availability, and food-service profitability.\n Ensure food-service employees follow approved recipes, portion standards, cooking procedures, and holding times.\n Monitor food temperatures and required safety logs.\n Ensure food is properly labeled, dated, stored, rotated, and discarded when expired.\n Maintain clean and sanitized food-preparation, service, storage, and equipment areas.\n Monitor food waste and adjust production levels based on customer demand.\n Ensure compliance with health-department and food-safety requirements.\n Maintain required food-manager or food-handler certifications.\n Correct food-safety violations immediately and report serious concerns to company leadership.\nLottery Operations\n\n Ensure lottery tickets, scratch-off tickets, and lottery funds are secured and properly controlled.\n Verify lottery deliveries, activations, settlements, inventory, and returns.\n Reconcile lottery sales and ticket inventory according to company procedures.\n Investigate missing tickets, shortages, or discrepancies promptly.\n Ensure lottery sales comply with age-verification and state lottery requirements.\n Limit lottery-system access to authorized employees.\n Ensure winning tickets are processed according to established payout limits and procedures.\nAge-Restricted Products\n\n Ensure employees verify identification for tobacco, alcohol, lottery, and other age-restricted products.\n Train employees on approved identification, refusal-of-sale, and age-verification procedures.\n Monitor compliance through observation, register reports, and available company systems.\n Prevent sales to minors, visibly intoxicated individuals, or other prohibited customers.\n Maintain required licenses, permits, and compliance notices.\n Immediately report failed compliance checks, citations, or regulatory visits to company leadership.\nSafety, Security, and Regulatory Compliance\n\n Maintain a safe environment for employees, customers, vendors, and visitors.\n Conduct routine safety inspections and promptly correct hazards.\n Ensure exits, electrical panels, fire extinguishers, emergency shutoffs, and safety equipment remain accessible.\n Follow and enforce robbery-prevention, shoplifting, workplace-violence, emergency, and incident-response procedures.\n Ensure employees do not chase suspected shoplifters or place themselves in unsafe situations.\n Respond appropriately to accidents, injuries, threats, fires, robberies, severe weather, fuel spills, and other emergencies.\n Complete incident and accident reports accurately and promptly.\n Preserve video footage, witness information, receipts, and other evidence when required.\n Cooperate with law enforcement, regulators, insurance representatives, and authorized company personnel.\n Ensure compliance with OSHA, health department, fire marshal, environmental, labor, licensing, and other regulatory requirements.\n Keep required licenses, permits, inspection reports, and employee notices current and properly displayed.\nFacility and Equipment Maintenance\n\n Inspect the building, parking lot, canopy, fuel pumps, signage, coolers, freezers, restrooms, lighting, doors, locks, registers, kitchen equipment, and other store assets.\n Submit repair requests and follow up until issues are resolved.\n Place unsafe or malfunctioning equipment out of service when necessary.\n Coordinate with approved technicians and contractors.\n Verify that repairs and services have been completed properly before approving documentation.\n Maintain preventive-maintenance schedules and service records.\n Control keys, access cards, alarm codes, and equipment access.\n Notify company leadership before approving non-routine repairs or expenses beyond the manager’s authority.\nReporting and Communication\n\n Review daily, weekly, and monthly store-performance reports.\n Submit required sales, labor, inventory, incident, maintenance, deposit, and compliance reports.\n Communicate store performance, staffing concerns, operational risks, and major incidents to the District Manager, Regional Manager, or owner.\n Participate in management meetings, conference calls, inspections, audits, and training sessions.\n Maintain complete and organized store records.\n Protect confidential employee, customer, financial, and company information.\nSupervisory Responsibilities\nThe Store Manager directly supervises assistant managers, shift leads, cashiers, food-service employees, stock employees, and other assigned personnel.\nSupervisory responsibilities may include:\n\n Recruiting and interviewing applicants.\n Making hiring recommendations or decisions within assigned authority.\n Preparing employee schedules.\n Assigning and directing work.\n Training and coaching employees.\n Reviewing performance.\n Approving time records.\n Addressing complaints and resolving problems.\n Administering corrective action according to company policy.\n Recommending promotions, transfers, pay changes, and terminations.\n Ensuring compliance with company policies and employment laws.\nMinimum Qualifications\n\n High school diploma or equivalent required.\n Associate or bachelor’s degree in business, retail management, or a related field preferred.\n At least two years of retail, convenience-store, restaurant, fuel, or customer-service experience preferred.\n At least one year of supervisory or management experience preferred.\n Experience with cash handling, employee scheduling, inventory management, and customer service.\n Ability to obtain and maintain required food-safety, alcohol, tobacco, lottery, environmental, or other certifications.\n Basic computer, email, point-of-sale, spreadsheet, and reporting skills.\n Valid driver’s license and reliable transportation may be required.\n Must meet applicable legal requirements for handling or selling age-restricted products.\n Must successfully complete any required background screening, drug testing, or motor-vehicle-record review.\nKnowledge, Skills, and Abilities\n\n Strong leadership, organization, communication, and problem-solving skills.\n Ability to manage multiple priorities in a fast-paced environment.\n Understanding of retail sales, gross profit, labor control, inventory management, and expense control.\n Ability to read and interpret sales, labor, inventory, and financial reports.\n Strong cash-management and loss-prevention skills.\n Ability to train, coach, motivate, and hold employees accountable.\n Ability to address customer and employee concerns professionally.\n Knowledge of fuel, food-service, lottery, and convenience-store operations.\n Ability to maintain accurate records and meet reporting deadlines.\n Ability to work independently while following company policies.\n Sound judgment when handling emergencies, safety concerns, and confidential information.\n\nPerformance Expectations\nThe Store Manager’s performance may be evaluated based on:\n\n Sales and gross-profit performance.\n Labor-cost control and scheduling effectiveness.\n Inventory accuracy and shrinkage results.\n Cash and deposit accuracy.\n Fuel and merchandise margin performance.\n Food-service sales, waste, and profitability.\n Customer-service results.\n Store cleanliness and appearance.\n Employee retention, attendance, training, and performance.\n Completion of required reports and records.\n Safety, licensing, and regulatory compliance.\n Inspection, audit, and mystery-shop results.\n Maintenance of company and fuel-brand standards