Service Manager

Impact Fire ServicesEstablished in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.Benefits of joining Impact Fire Services When you join Impact Fire you will receive:Competitive compensationPay is on a weekly cycle, every FridayCareer Advancement OpportunitiesCompetitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidaysCompany paid short and long-term disabilityImmediately vested in our 401(k) company matchFull-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.Exceptional guidance and support from our managersCollaborative culture & environmentRobust training opportunities with company reimbursement upon achieving required licensingApprenticeship programs for fire sprinkler, fire alarm and inspection positionsOpportunity to work alongside some of the best talent in the fire protection industryPosition is located out of our New Orleans, LA district Office.Manage the service operations of Impact Fire Services assigned location and/or division. To supervise the Superintendents and/or Technicians for the district. Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.This position is a local operations management position that reports to District General Manager. The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.Job Responsibilities:Work with the General Manager and other managers to develop financial and operational goalsEnsure the effective operation of the Division, and the efficiency of personnel.Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficienciesLead the technical and administrative personnel in providing a high level of customer serviceLearn and ensure compliance with all applicable industry codesProtect the company's assetsPerform any other tasks assigned by the General Manager or Managing MemberJob Requirements:Possess any necessary licensing and certification required by National, State and Local codes.Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72.Established knowledge of all product lines and services offered by Impact Fire Services.Competency with the Microsoft Office Suite and the ability to quickly learn the Company's information systems applications.Well-developed interviewing and hiring skills.Strong written and verbal communication skills.Ability to work flexible hours including weekends to meet customer requirements.Willingness to travel out of town including overnight lodging.Demonstrate a high level of customer service.Strong organizational skills, positive attitude, and an ability to learn quickly.Possess a valid driver's license and driving record that meets company requirementsIn addition to the above, the most desirable candidate will have:Industry licensing or certification of competency with fire alarms and commercial sprinkler systemsSuccessful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.