Bilingual Personal Injury Intake Specialist

Job Description

Job Description

Location: Burbank, CA
Employment Type: Full-Time
Compensation: $25 - $30 per hour

About the Role

Block LLP is looking for an experienced Personal Injury Intake Specialist to join our growing team.

As an Intake Specialist, you will be the first point of contact for potential clients who are reaching out after an accident or injury. You will gather key case information, help determine whether the matter meets the firm’s intake criteria, and provide a supportive and professional experience from the very first call.

This role is a great fit for someone who has prior personal injury intake experience, enjoys speaking with people, and knows how important the first conversation can be in building trust with a potential client.

The right candidate is compassionate, confident on the phone, organized, detail-oriented, and comfortable handling a high volume of calls and follow-ups in a fast-paced law firm environment.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life’s most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You’ll Do

• Answer inbound calls from potential clients seeking legal assistance
• Conduct intake interviews for personal injury matters
• Gather important details regarding accidents, injuries, medical treatment, insurance, liability, and damages
• Ask thoughtful follow-up questions to better understand the potential case
• Identify urgent matters and escalate them to the appropriate team member
• Guide potential clients through the intake and onboarding process
• Follow up with potential clients by phone, text, or email as needed
• Accurately document all intake information in the firm’s system
• Maintain detailed notes and ensure information is complete and organized
• Communicate with empathy, professionalism, and confidence
• Work closely with attorneys, case managers, and team members to support a smooth client onboarding experience
• Maintain confidentiality when handling sensitive client information
• Assist with additional intake and administrative tasks as needed

Requirements

• Prior personal injury intake experience required
• Bilingual in English and Spanish strongly preferred
• Strong phone communication skills
• Experience speaking with potential clients about accidents, injuries, treatment, insurance, and liability
• Ability to build trust and rapport quickly over the phone
• Strong active listening skills and attention to detail
• Comfortable handling sensitive conversations with empathy and professionalism
• Organized and able to manage follow-ups in a timely manner
• Comfortable using computers, phone systems, and case management or intake software
• Able to work independently while also collaborating with the team
• Dependable, professional, and client-service focused

Preferred Experience

• Experience working in a plaintiff personal injury law firm
• Experience with high-volume inbound calls
• Experience using intake, CRM, or case management software
• Experience with lead follow-up, client sign-ups, or onboarding
• Spanish fluency

Benefits

• Bonus opportunities
• 401(k) program
• Nine paid firm holidays annually + additional time off
• Training and professional development opportunities
• Collaborative and supportive team environment
• Firm-sponsored events and team activities
• Opportunities for growth and advancement within a rapidly growing firm

Apply Today

If you're looking for an opportunity to grow your career with a team that values excellence, teamwork, and exceptional service, we'd love to hear from you.

Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.