Water Mitigation Operations Manager - Lead Team & Budget

Water Mitigation Production Manager Location: SERVPRO of Rio Rancho/Sandoval County and SERVPRO of South Albuquerque – Albuquerque, NM. Full-Time | Management | Restoration Services. Join a Team That Makes a Difference. At SERVPRO of Rio Rancho/Sandoval County and SERVPRO of South Albuquerque, we’re not just restoring properties—we’re restoring peace of mind. We’re looking for a skilled, motivated, and experienced Water Mitigation Production Manager to lead our mitigation team, ensure high‑quality service, and drive operational excellence. Responsibilities Oversee all aspects of water mitigation projects from initial call to completion. Manage, train, coach, and develop mitigation technicians and crew members. Schedule mitigation technicians and crew members. Ensure projects are completed on time, within budget, and to industry standards. Coordinate equipment, materials, and subcontractors as needed. Maintain equipment inventory and job site readiness. Coordinate with homeowners, insurance adjusters, and internal teams to ensure a smooth workflow. Ensure compliance with IICRC standards, SERVPRO processes, and safety protocols. Track job progress, documentation, and job profitability. Maintain accurate job documentation, ensure compliance, and manage job profitability. Provide exceptional customer service and resolve any issues that arise. Deliver outstanding customer service during stressful situations. Qualifications 2+ years of experience in water mitigation or restoration services. Prior supervisory or management experience preferred. IICRC WRT certification preferred (ASD and other certifications a plus). Familiarity with SERVPRO systems (DryBook, Xactimate, WorkCenter) preferred. Strong organizational, communication, and leadership skills. Valid driver's license and clean driving record. Ability to respond to emergency calls and work flexible hours, including after‑hours/on‑call. Compensation & Benefits Competitive salary plus performance-based bonuses or incentives. Company vehicle, phone, and tools. Medical, dental, and vision insurance. Paid time off and holidays. Growth opportunities within the SERVPRO network. Training and professional development. Supportive team environment backed by a nationally trusted brand. #J-18808-Ljbffr Servpro Industries, Inc.