Facilities Director

Customer Service Representative – Ascension St. John Sportsplex (FC Tulsa Training Facility)

Location: Tulsa, Oklahoma

Department: Facilities & Operations

Reports To: General Manager

Employment Type: Full-Time

About Ascension St. John Sportsplex

Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa's premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.

Position Overview

The Facilities Director serves as the strategic leader responsible for the operational excellence, safety, appearance, and long-term sustainability of the Ascension St. John Sportsplex campus. This individual oversees all facility maintenance, custodial services, grounds, athletic field operations, capital improvements, preventative maintenance programs, and vendor partnerships while developing a culture centered on excellence, accountability, urgency, and service. This role requires a dynamic leader who is equally comfortable developing long-term operational strategies, leading high-performing teams, and working alongside staff to solve complex facility challenges. The Facilities Director will ensure every athlete, family, employee, and visitor experiences a first-class environment every day.

Key Leadership Responsibilities

Strategic Leadership Lead all Facilities Department operations across the Sportsplex campus. Build, develop, mentor, and evaluate Facilities Team members. Create a culture of ownership, accountability, professionalism, and continuous improvement. Develop departmental goals aligned with the Sportsplex's mission and strategic vision. Establish measurable performance standards and operational KPIs. Lead weekly planning meetings and daily operational communication. Foster collaboration across all departments to ensure seamless event execution.

Facility Operations

Provide leadership over all building operations including: Mechanical systems HVAC systems Electrical systems Plumbing systems Building automation systems Fire alarm systems Security systems Access control Elevator systems Audio/visual infrastructure Telecommunications and Wi-Fi systems Responsibilities include: Develop comprehensive preventative maintenance programs. Prioritize corrective maintenance based on operational impact. Maintain detailed maintenance documentation and service records. Respond rapidly to facility emergencies. Ensure all facilities remain operational, safe, clean, and guest-ready.

Athletic Fields & Grounds Management

Provide leadership for all outdoor facility operations including: Athletic field maintenance Irrigation systems Fertilization programs Turf management Mowing schedules Landscaping Tree maintenance Weed control Seasonal preparation Snow/ice response (when applicable) Develop annual maintenance calendars that maximize field quality while minimizing downtime. Ensure all athletic surfaces consistently meet competition-quality standards.

Custodial Operations

Direct all custodial services by: Establishing cleanliness standards throughout the Sportsplex. Developing daily, weekly, and seasonal cleaning schedules. Managing custodial staffing and assignments. Monitoring quality assurance. Maintaining inventory of cleaning equipment and supplies. Ensuring facilities consistently present a professional appearance.

Preventative Maintenance

Develop and oversee a comprehensive preventative maintenance program that includes: Equipment lifecycle management Asset tracking CMMS management Scheduled inspections Warranty management Replacement forecasting Seasonal maintenance planning Ensure all critical building systems receive proactive maintenance to reduce downtime and extend equipment life.

Capital Projects

Lead facility improvement initiatives by: Planning renovations and campus improvements. Developing project scopes and timelines. Managing budgets. Coordinating architects, engineers, and contractors. Monitoring construction quality. Ensuring projects are completed safely, on time, and within budget.

Vendor & Contractor Management

Manage relationships with all external service providers including: HVAC Plumbing Electrical Irrigation Landscaping Pest and critter control Roofing Fire protection Elevator inspections Building automation Security systems General contractors Responsibilities include: Negotiating service agreements. Evaluating vendor performance. Managing project timelines. Ensuring service quality. Maintaining compliance documentation.

Safety & Risk Management

Champion a culture of safety by: Maintaining OSHA compliance. Conducting facility safety inspections. Managing emergency preparedness plans. Coordinating life safety testing. Maintaining required certifications and documentation. Leading incident investigations and corrective action plans. Ensuring all emergency systems remain fully operational.

Financial Management

Develop and manage the Facilities Department operating budget. Monitor expenses and identify cost-saving opportunities. Manage capital expenditure budgets. Evaluate vendor pricing and contracts. Forecast future maintenance and replacement costs. Present budget recommendations to executive leadership.

Administrative Responsibilities

Maintain facility records and documentation. Oversee work order management. Track inventory and equipment. Maintain preventative maintenance schedules. Produce operational reports and dashboards. Analyze trends to improve efficiency and reduce costs.

Qualifications

Required Bachelor's degree in Facilities Management, Construction Management, Engineering, Business, or related field preferred (equivalent experience considered). Minimum five (5) years of progressive facilities management experience. Minimum three (3) years leading maintenance or operations teams. Demonstrated experience managing multiple trades and vendors. Strong knowledge of: HVAC Plumbing Electrical Mechanical systems Grounds management Irrigation systems Custodial operations Experience managing budgets and capital projects. Valid driver's license.

Preferred

Experience in sports complexes, universities, K–12 campuses, hospitals, or large multi-building facilities. CMMS experience. Building automation system experience. OSHA certification. CPR/AED certification. Knowledge of synthetic turf and natural grass athletic field management. Experience supporting high-volume sporting events.

Core Competencies

Executive Leadership Strategic Planning Operational Excellence Team Development Accountability Project Management Budget Administration Vendor Negotiation Communication Critical Thinking Problem Solving Organization Customer Experience Continuous Improvement Decision Making Crisis Management Time Management

Physical Requirements

Frequently walk throughout a 200,000+ square-foot athletic campus. Ability to lift up to 50 pounds. Ability to climb ladders and access mechanical spaces. Work indoors and outdoors in varying weather conditions. Ability to stand, bend, kneel, and climb for extended periods. Must be available to respond to facility emergencies outside normal business hours, including evenings, weekends, and holidays.

What Success Looks Like

The successful Facilities Director will: Deliver a campus that is consistently clean, safe, and event-ready. Build a highly accountable Facilities Team committed to excellence. Reduce emergency maintenance through proactive preventative maintenance. Maintain athletic fields and facilities at championship-level standards. Complete projects efficiently and within budget. Develop trusted partnerships with vendors and internal stakeholders. Create an operational culture where excellence is expected, measured, and sustained.

Our Commitment

At Ascension St. John Sportsplex, we believe our facilities communicate our values before a single game begins. The Facilities Director plays a critical leadership role in creating an environment where athletes can compete, families feel welcomed, and our community experiences excellence in every interaction. This position is not simply about maintaining buildings—it is about stewarding a destination that inspires performance, hospitality, and pride. This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa's leading sports and entertainment destination. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.