Account Manager

Job DescriptionJob DescriptionBenefits: 401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offTuition assistanceVision insuranceWellness resources Come work somewhere people want to stay BenePro has spent 35 years helping employers take better care of their people, and we’ve been named one of Crain’s Detroit Business Best Places to Work in Michigan 10 times since 2016. Our CEO announces early Friday closings with a spontaneous limerick, and every Wednesday we stop to celebrate each other’s wins with “Magic Moment” shout-outs. We take our clients seriously and ourselves a lot less so, and we’re looking for an Account Manager who wants that same mix. Why this role matters Healthcare is one of the biggest expenses our clients carry, and most of them have never had someone fully on their side of the table to manage it. Our Account Managers are that person. You’ll own a book of business, become the expert your clients call first, and guide employers and their employees through enrollment, renewals and everything in between. Position Summary: The Account Manager actively manages a book of business to ensure each client’s welfare benefit plan needs and goals are met. This position works with the employer and employees to manage daily service requirements, along with coordinating and managing various Group and Voluntary Insurance plans. Essential Job Duties and Responsibilities: •Actively and effectively manages benefit annual enrollment periods and the implementation of plan changes and transfers of coverage. •Assists with day-to-day service issues and concerns, such as eligibility, claim and billing issues, vendor management, mergers and acquisitions, and complex compliance situations. •Tracks a large number of open issues, communicates thoroughly with clients and vendors to ensure a common understanding, updated status of the item, and ultimately how it is resolved. •Proactively acts as the key subject matter expert for clients when welfare benefit plan issues arise. •Provides professional and accurate employee communications to clients, such as annual benefit enrollment period communications, benefit summaries, enrollment forms, benefit administration system guidance etc. •Develop and execute benefit strategies tailored to each client’s goals, budget, and employee needs. •Regularly lead and facilitate enrollment meetings with clients and employees. •Lead and manage the full renewal cycle working with the Benefits Analyst to gather data, market to carriers, analyze proposals, and present renewal options to clients. •Secures, reviews, and maintains current and up-to-date benefit plan documents including amendments, Summary Plan Descriptions, policies, etc. •Respond to customer service inquiries and document customer interactions in the CRM. •Develops authentic relationships with clients, vendors, carrier representative, internal team members, and others as appropriate, sharing information and communicating clearly and professionally. Required Skills and Abilities: •Associate’s degree in HR or related field preferred. •Minimum of 3-5 years’ experience in the welfare benefit plan industry is preferred, working for an employer, insurer/administrator or broker. •Knowledge of group insurance (medical, dental, vision, life and disability products), benefits administration, and employee benefit programs required. •Proficient in Microsoft Office Suite (Excel proficiency required, minimum of 2 years demonstrated experience), and Adobe Acrobat. •Proven Client Service Skills with an ability to maintain professionalism and client-focused support. •Exceptional phone manner and verbal communication skills. •Excellent verbal and written communication and interpersonal skills to effectively collaborate with team members and clients. •Positive ‘can do attitude’ and solution finder with demonstrated problem solving skills. •Excellent organizational skills and attention to detail. •Excellent time management skills with a proven ability to meet deadlines. •Ability to function well in a high-paced and at times stressful environment. •Extensive knowledge of office administration, clerical procedures, and recordkeeping systems. •Able to type minimum of 50 words per minute. •Must have reliable transportation to accommodate in-office and scheduled shift work. Recognized by the people who know us best Many of our awards are based on confidential employee surveys, which is why they mean so much to us. Crain’s Detroit Business Best Places to Work in Michigan, 2016 through 2026 (10 years), ranked No. 67 in 2026Metropolitan Detroit’s Best and Brightest Companies to Work For, 2026Best and Brightest Companies to Work For in the Nation, 2026Best Places to Work for Women, 2025Best of Michigan Business Winner, 2025DBusiness Top Corporate Culture Awards Finalist, 2025The values we hire for Personal Ownership. We hold ourselves responsible for our work and back it up with commitment and a willingness to learn. Client Focused. Our work ethic is built around earning the respect and satisfaction of every client. Self-Awareness. We know what makes each of us different, we lean into it, and we don’t take ourselves too seriously. Sound like you? If you love helping people, you’re good at untangling complicated problems and you’ve got a sense of humor about it all, we’d love to meet you. Our mission has stayed the same since 1990: to help organizations take better care of their people, and that starts with how we take care of our own team. Flexible work from home options available.