Customer Service Associate

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Profit sharing Job Description Seeking dynamic talented candidates to join our fast growing DME team! We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones. Responsibilities: Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received. Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives. Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies. Setting up CPAP and BiPAP. Calling and verifying patient insurance benefits through Availity and other insurance sites. Requesting authorizations for DME from different commercial insurance companies. Requirements: Customer service experience in an office/administrative environment. Experience in Medicare and commercial insurance benefit verification. Knowledge of Medicare coverage criteria of DME and home health, preferred. Brightree experience, preferred. High level of comfort on the phone. Ability to multi-task and maintain a high level of accuracy. Experience in DME/home health intake, preferred. Experience in setting up CPAP and BiPAP, preferred. Experience in CMN Renewals and Re-Authorizations. Experience with computers. Friendly/outgoing personality and a passion for helping people. Preference given to bilingual "English/Spanish". Job Type: Full-time #J-18808-Ljbffr