Credit Representative

Join The Fabick Family

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Summary

This position is responsible for researching new accounts, monitoring accounts for prompt payment and taking the appropriate action to collect past due balances. Works with the Sales Team and/or other departments as appropriate to resolve customer disputes, updating Sales Management Team and/or Credit Manager as appropriate regarding past due accounts or customer disputes.

Responsibilities

1. Manage collections for a defined portfolio of accounts
2. Responsible for credit and risk assessment for new credit applications utilizing credit reports and other credit tools
3. Obtain and review tax exemption certificates being knowledgeable of the requirements of different states and the industries utilized within
4. Validate and sign Lien Waivers
5. Provide customer service on collection issues
6. Process customer refunds
7. Review account adjustments and resolve customer account discrepancies
8. Work with other internal teams on resolving customer issues and disputes to ensure prompt resolution and follow through
9. Perform account reconciliations
10. Communicate and coordinate collection actions
11. Perform periodic credit limit analysis on existing customers
12. Review and releases orders on hold
13. Research and resolve cash posting disputes
14. Process customers' payments
15. Process and/or assist with Cat Commercial products
16. Customer number add requests
17. Other duties as required and assigned

Qualifications

• Current or previous collection, credit and/or customer service experience required
• Associate's degree in business, accounting, or finance is preferred
• Proficiency in Microsoft Office Word, Excel and Outlook is preferred
• Excellent verbal and written communication skills with attention to detail is required
• Ability to maintain a high degree of confidentiality is required
• Ability to be persuasive while providing excellent customer service
• Ability to prioritize heavy workload, work under pressure and multitask
• Ability to effectively communicate with multiple departments
• Ability to work independently and within a team environment when the scenario requires
• Strong analytical and critical thinking skills required with ability to implement customized plan based on customer needs

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.