Assistant Property Manager (Bilingual)

Job Title: Assistant Property Manager (Bilingual)

Job Description:

Friendly Franchisees Corporation is seeking a dedicated and detail-oriented Assistant Property Manager to join our property management team. This role is vital in supporting the leasing operations of our properties, ensuring smooth day-to-day management, and delivering exceptional service to both prospective and current residents. The Assistant Property Manager will work closely with the Property and Leasing Manager to achieve leasing goals and maintain high occupancy rates.

Key Responsibilities:

Leasing Support: Assist in all leasing activities, including showing apartments, processing applications, and ensuring all paperwork is completed accurately and in a timely manner.
Customer Service: Provide outstanding customer service by addressing tenant inquiries, resolving issues, and maintaining positive relationships with residents.
Marketing and Outreach: Support the development and execution of marketing strategies to attract prospective tenants, including social media outreach, open houses, and other promotional events.
Property Tours: Conduct property tours for prospective tenants, highlighting features and benefits to encourage leasing.
Tenant Relations: Assist with tenant retention initiatives, including organizing resident events and managing lease renewals.
Administrative Duties: Manage and maintain accurate leasing records, process rental applications, and assist with preparing leasing reports.
Compliance: Ensure compliance with all leasing and fair housing laws, regulations, and company policies.
Reporting: Report to the Leasing Manager and surrounding properties, ensuring the leasing team adheres to company policies. Prepare and submit weekly, daily, and monthly reports.
Ad Management: Verify that all ad postings on various platforms are accurate and up to date.
Audit and Quality Control: Audit phone call recordings to ensure quality standards are maintained.
Team Collaboration: Liaise with management and the marketing team to align leasing strategies. Assist the manager with weekly scheduling to optimize staffing.

Skills and Qualifications:

Experience: Prior experience in leasing or property management is highly preferred, with experience in multi-family properties being a significant plus. Open/willing to take Property Manager role when given the opportunity
Software: Yardi is required

Language: Must be bilingual in English/Spanish
Education: High school diploma or equivalent is required; a degree in Business, Real Estate, or a related field is a plus.
Communication Skills: Bilingual in English/Spanish is a must. Strong verbal and written communication skills are essential.
Must be able to post via their personal Facebook page immediately upon starting.
Customer Service: Proven ability to provide high-quality customer service.
Organizational Skills: Excellent organizational and time-management skills with the ability to handle multiple tasks efficiently.
Technical Proficiency: Familiarity with property management software and Microsoft Office Suite.
Team Player: Ability to work effectively within a team environment.
Flexibility: Willingness to work flexible hours, including weekends and evenings as needed.
Adaptability: Ability to multitask, work in a high-volume environment, and adapt to change comfortably.

Work Setting:

Location: Glendale, AZ

Benefits: Comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, and 401K

Equal Employment Opportunity (EEO) Statement:

Friendly Franchisees Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.