Receptionist / Service Assistant

Front Desk Receptionist

We are a family-owned business committed to delivering exceptional customer service. Our team values integrity, teamwork, and creating a positive experience for every customer.

We are currently looking for a friendly, organized, and motivated individual to join our team in a front desk receptionist role, supporting both our sales and service departments.

Position Overview

This position is primarily a receptionist role. You will be the first point of contact for customers while also assisting with scheduling mobile service appointments, creating additional earning opportunities through performance-based bonuses. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.

Key Responsibilities

• Greet customers and manage front desk responsibilities
• Answer and direct incoming calls in a professional manner
• Support the sales team with customer flow and communication
• Assist the service department 1 day per week
• Schedule mobile service appointments (bonus opportunity)
• Respond to customer inquiries via phone, email, and online platforms
• Coordinate scheduling with service technicians
• Maintain accurate records in CRM systems
• Assist with follow-ups to confirm appointments and ensure customer satisfaction.

Qualifications

• Customer Service Experience: Minimum 12 years, preferably in a call center or automotive environment.
• Strong verbal and written communication skills.
• Proficiency in using internet-based tools and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and team-oriented mindset

Benefits

• Competitive pay
• Monthly CSI Bonus for achieving Customer Satisfaction Goals.
• Monthly Bonus for reaching completed trip goals
• Full benefits package available including:
• Health, dental, and vision insurance.
• Paid vacation.