Business Process Designer

Business Process Designer

Banesco USA is seeking a Business Process Designer for our Business Process business unit. Primary job duties include:

• Discovery & Interviewing: Conduct deep-dive interviews with process owners and stakeholders to uncover manual bottlenecks, data gaps, and operational inefficiencies, as well as map manual decision-making processes, identifying "low-variability" tasks ideal for AI automation vs. "high-judgment" tasks requiring human oversight.
• Analysis and Process Design: Adopt a systemic approach to identify the end-to-end process and friction points. Document "As-Is" and "To-Be" workflows, business requirements, KPIs for post-implementation performance tracking, and any additional supporting artifacts.
• Value Management & Continuous Improvement: Quantify the potential impact of improvementsincluding FTE savings, cycle time/waste reduction, and error mitigation. Define KPIs for efficiency and reports to track performance. Establish a permanent feedback loop where automation performance data triggers ongoing process refinements.
• Strategic Roadmap: Balance "quick win" automations with the need for scalable, robust process architecture. Help leadership prioritize the backlog by distinguishing foundational improvements from "hype" projects.
• Tool Orchestration: Recommend optimal technology solution (RPA, BPM, GenAI/LLMs). Ensure all AI developments are connected to the broader enterprise ecosystem, avoiding "siloed" solutions that create technical debt.
• Support Change Management: Partner with Change Management Lead to advocate for the user and monitor post-deployment effectiveness, usability, and model drift.
• Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned.

Job requirements include:

• Experience: 5+ years in Process Improvement (Lean, Six Sigma, or BPM) with a proven track record in AI/Automation projects.
• Languages: Fluent in English; Spanish is a plus.
• Systems Thinking: Proven ability to map end-to-end value streams, identify dependencies, and look at the "whole picture" rather than individual tasks.
• AI Fluency: High-level understanding of AI capabilities (LLMs, NLP) and Automation (RPA, Low-code) without requiring programming skills.
• Risk Literacy: Risk-aware mindset regarding data integrity and process controls.
• Attention to Detail: Ability to manage complex, cross-departmental processes with extreme precision. Effective listener with good analytical skills and the ability to extract "tacit knowledge" from users who may not realize they are following a specific logic pattern.
• Emotional Intelligence: Skilled at interviewing stakeholders and managing the "fear of automation" within teams.
• Resilience & Adaptability: Comfortable with ambiguity; able to pivot process designs as technology capabilities or business priorities change.
• Communication: Exceptional storytelling and presentation skills; ability to influence stakeholders at all levels.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong analytical skills in order to detect and identify weaknesses in the bank's systems and the ability to identify the root cause of the weakness.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work and complete task producing high quality results within a fast-paced environment.

Benefits include:

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site Cafeteria.

About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.