Account Manager

Job Description Job Description Nails Account Manager At Viking Engineering & Development, this isn’t a typical sales role. Every team member plays a direct role in our success—and this position is key to building and maintaining strong relationships with our customers while driving growth in our nails product line. In this role, you’ll work at the intersection of sales, customer service, and logistics. You’ll have the opportunity to connect directly with customers, manage orders from start to finish, and collaborate with internal teams and external partners to ensure a seamless experience. Your organization, communication, and problem-solving skills will have a real impact on both customer satisfaction and operational success. If you enjoy building relationships, staying organized in a fast-paced environment, and being part of a team that values ownership and accountability, this is a role where you can thrive. About the Role Viking is seeking a Nails (Fasteners) Account Manager who is detail-oriented, proactive, and customer-focused. In this role, you will be responsible for managing customer accounts, generating new business opportunities, and coordinating logistics to support timely and accurate product delivery. You’ll partner closely with customers, suppliers, warehouses, and internal teams to ensure orders are processed efficiently and expectations are met or exceeded. What You’ll Do Sales & Customer Management Develop new business opportunities through outbound calls and follow-up communication Build and maintain strong relationships with existing customers Prepare quotes, sales orders, and supporting documentation accurately and efficiently Maintain accurate and up-to-date customer records in company systems Proactively communicate with customers regarding pricing, order status, shipping updates, quality concerns, and collections Manage order processing, including order entry, purchase orders, receiving, and packing slip verification Generate and review sales and inventory reports to support decision-making Identify and escalate product or quality concerns in accordance with company procedures Logistics & Supply Chain Coordination Coordinate product transportation from suppliers and warehouses Monitor shipping schedules and ensure timely delivery Manage inventory levels and maintain strong relationships with warehouse partners Track inbound and outbound shipments, including direct customer deliveries Work with transportation providers to secure competitive freight pricing Maintain strong working relationships with logistics partners What We’re Looking For Education & Experience High school diploma or GED required 3+ years of customer service or sales experience preferred Experience working in a fast-paced, multi-tasking environment Skills & Competencies Strong organizational skills with exceptional attention to detail Excellent communication and interpersonal skills Ability to manage multiple priorities and deadlines Customer-focused mindset with strong problem-solving ability Comfortable communicating regularly by phone and email Preferred Qualifications Bachelor’s degree or equivalent experience Previous sales experience Experience with CRM or database systems Why You’ll Love Working at Viking As an employee-owned company, Viking offers a culture where every employee contributes to our success. You’ll work in a collaborative, hands-on environment where your work directly impacts customers and business performance. Pay and benefits This is a full-time, in-office exempt position Starting pay for this position is $66,000-$79,000 and complies with federal and local regulations and may vary based on factors such as market conditions, level of experience and training, education, certifications, as well as internal and external equity. This position is also eligible to participate in the Company's commission program. Commission payments, if any, will be earned and paid in accordance with the terms of the applicable commission plan. Viking has a generous benefits package including: Health, Dental, and Vision Insurance STD, LTD, Paid Leave Basic and Voluntary Life Insurance HSA and FSA options 401(k) matching Paid Time Off Paid Holidays Quarterly Bonus Potential Viking Ownership Program Viking Annual Bonus Ready to Build Something That Lasts? At Viking, owner supports the craftsmanship, reliability, and performance our customers depend on. If you're ready to grow your career with a team that values excellence and people, we'd love to meet you. Compensation details: 66000-79000 Yearly Salary PIfa0219f7c304-25405-41197334