Service Operations Coordinator

Job Description

Job Description

We're looking for a driven, organized Service Operations Coordinator to serve as the operational backbone to one of our service department client. This is not an entry-level role — we need someone who can step in, take charge, and proactively improve systems with minimal ramp-up time. You'll be a key point of coordination for field technicians, vendors, customers, and internal teams. Competitive hourly pay: $28 – $35 depending on experience schedule is Monday to Friday.

Job Duties:

• Handle customer inquiries, schedule service appointments, and keep customers updated on repair status and estimates
• Manage repair order paperwork, review work orders, and generate accurate quotes
• Coordinate technician scheduling to maximize efficiency across multiple simultaneous service calls
• Source parts from vendors and manufacturers; maintain accurate inventory to prevent job delays
• Research warranty coverage, process claims, and track repair worksheets for reporting
• Prepare and submit permit applications; monitor permit statuses to keep projects on track
• Support project tracking and installation timelines; assist with vendor coordination
• Track company fleet records — registrations, inspections, oil changes, and maintenance schedules
• Monitor job durations and technician travel to identify inefficiencies and improve scheduling
• Proactively identify workflow gaps and recommend process improvements

Qualifications:

What we're looking for

• Experience coordinating service operations in generator, electrical, HVAC, mechanical, construction, or related trades industries
• Familiarity with standby generators, electrical systems, service dispatching, and warranty processes is a strong plus
• Comfortable reading technical repair recommendations and translating them clearly for customers
• Experience with permits, inspections, and vendor/project coordination
• Proficient in scheduling software, QuickBooks, and Microsoft Office
• Able to work independently, stay organized under pressure, and follow through without being micromanaged
• Strong communicator — professional with customers, clear with technicians and vendors

Company Description

MAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas, and founded in 1996.

Our areas of specialization include manufacturing, production, warehouse/distribution, technical, and logistics for the industrial business sector.

We also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.

With the Staffing industry’s badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.
Also, Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city’s industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.

DOE

Company Description

MAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas, and founded in 1996.\r\n\r\nOur areas of specialization include manufacturing, production, warehouse/distribution, technical, and logistics for the industrial business sector.\r\n\r\nWe also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.\r\n\r\nWith the Staffing industry’s badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.\r\nAlso, Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city’s industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.\r\n