Transportation Operations Supervisor - Public Transportation

Operations Supervisor

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

Oversee day-to-day operations, monitoring of performance standards, target performance metrics and overall service quality to meet departmental goals; Monitor daily routes that fall behind and research the cause of delay and any on-time performance issues; Provides service change information to contractor and staff such as reroutes or service areas that may cause delays or interruptions; would leave liaison with contractor to manage.

Assists with safety and training programs for staff; Assists with ensuring compliance with federal, state and local regulations regarding safety and security and over safe and efficient operations of the bus fleet; Contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets. This is legacy from previous organization setup.

Ensures that all customer inquiries and concerns are responded to verbally and/or in writing; Handles escalated customer complaints when needed; Handles the most sensitive or volatile calls received by staff; Ensures all complaints concerning transit services are appropriately investigated, documented and address in a timely manner; Spot-checks reservationists calls to ensure staff is providing excellent customer service and answer phones according to Standard Operating Procedures.

Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency; Identifies, recommends and coordinates enrollment in training courses, seminars and other in service programs to assists operations staff in improving work performance; Approve time off requests, reviews and approves timesheets and employee performance appraisals as required; Investigates, prepares and conducts counseling, disciplinary and/or termination actions as required; Recommends new hires transfer/promotions and salary increases.

Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Minimum requirements include a high school diploma/GED. A bachelor's or associate's degree in a related field along with two years of transportation related experience is preferred. Four years of job related experience is required. Proven proficiency with both verbal and written communication skills is necessary. Strong math and/or accounting skills are also required. Organizational skills and the ability to complete multiple tasks are a must. Strong management and interpersonal skills with the ability to deal effectively with the public, other employees and elected officials are required. English/Spanish speaking is preferred.

Salary range: $27.69 - $34.61 hourly, based on qualifications.

Closing date: Upon filling position.

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits. Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.