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Pharmacy Customer Care Specialist

Lincare Holdings

Bloomington, IN
ConvaCare Services Position
This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.


JOB FUNCTIONS:

  • Communicates with customers via inbound and outbound manual calls
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as Insurance, address and telephone number in computerized records


  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions


Education & Experience:
  • High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirementsnecessary for specific location



Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds.
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Vacancy posted 2 days ago
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