Regional Manager, Customer Solutions

Job Description

Job Description

We are seeking a dynamic, people-focused Regional Manager of Customer Solutions to lead and strengthen our regional customer service operations. This on-site leadership role is ideal for an experienced logistics or supply chain professional who combines operational expertise with a strong commitment to team development, customer satisfaction, and business growth.

As a trusted leader and strategic partner to key accounts, you will oversee Customer Solutions Supervisors and regional teams across multiple facilities, fostering a culture of collaboration, accountability, and continuous improvement. You will play a critical role in developing talent, optimizing service performance, strengthening client relationships, and ensuring consistent service excellence across the PJLN network.

Key Responsibilities

• Lead and Develop Teams: Mentor Customer Solutions Supervisors, support employee growth, promote engagement, and build a strong pipeline of future leaders.
• Drive Regional Performance: Monitor KPIs, manage regional performance metrics, and implement improvements to achieve service-level agreements and business objectives.
• Strengthen Customer Relationships: Serve as a strategic advisor to key accounts, resolve complex service issues, and support long-term client retention.
• Oversee Multi-Site Operations: Lead teams across multiple facilities and geographies, adapting your leadership approach to meet local and remote operational needs.
• Improve Operational Alignment: Partner with Warehouse Operations, Human Resources, and other Regional Managers to standardize processes, improve efficiency, and align customer commitments with operational capabilities.
• Promote a People-First Culture: Foster a supportive, accountable work environment that prioritizes employee well-being, professional development, and exceptional customer service.

Qualifications and Experience

• 5+ years of leadership experience in logistics, third-party logistics (3PL), or supply chain solutions.
• Proven experience leading remote or geographically distributed teams.
• Bachelor’s degree in Business, Logistics, or a related field; equivalent senior leadership experience will also be considered.
• Strong knowledge of warehouse management systems (WMS), customer relationship management (CRM) systems, and Microsoft Office.
• Demonstrated ability to analyze performance metrics, drive process improvements, and understand regional financial performance.
• Excellent communication, coaching, conflict resolution, negotiation, and relationship management skills.
• Willingness to travel between regional facilities as needed to provide hands-on leadership, coaching, and operational oversight.

What Makes You a Great Fit?

You are a people-first leader who understands that engaged, supported employees deliver better customer experiences and stronger business results. You bring strategic thinking, operational discipline, emotional intelligence, and the ability to build high-performing teams while maintaining strong client partnerships.

Work Environment and Travel

This is an on-site leadership position requiring a visible presence across assigned regional facilities. Travel expectations will depend on the geographic scope of the region, including regular visits to local facilities or, for multi-state regions, at least quarterly visits to each facility.

The salary range for this role is $70,000 - $75,000 annually. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.

Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.