Service Technician I

Service Technician I

The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.

Essential Functions:

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential's standards
• Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations
• Maintain fleet vehicle and inventory within company guidelines
• Diagnose and perform service or repairs as directed, involving the following daily:
• Electrical and plumbing
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, and flooring
• Interior/exterior lights
• Fireplaces, ceiling fans
• Gas fixtures and appliances
• Shutters, doors, cabinets, windows, and sliding glass doors
• Door locks, mailboxes, and locks
• Security systems
• Leaks
• Walls
• Pool areas, tile, hot tub/spa, pool furniture
• Other Service areas as required.

• Schedule and perform routine preventive service on residential properties
• Report all major repairs and need requisitions prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to
• Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:

• High school diploma or equivalent required
• Must have a valid Driver's License in the working state
• Minimum of 1 years' experience in general service or other service responsibilities.
• Required equipment - Employee must have their own basic tools required to perform ongoing service in a residential environment
• Available for on-call service work
• Available to work both weekends and evenings
• Previous experience in either the single-family or multi-family rental industry preferred
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and people-skills
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e. Smartphone, iPad is preferred)
• Honest, ethical and handles things in confidential manner.

Pay Range: $22.00 - $28.00

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.