Manager, Dual-Store Asset Protection

About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints — from Bloomingdales.com to our newest small store concept, Bloomie's — everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way. Job Overview The responsibility of the Dual-Store Asset Protection Manager (APM) is to support their assigned stores' business plan and the direction of Corporate Asset Protection by providing leadership, expertise, and training to their assigned store for the reduction of inventory shortage and controllable losses. To be successful the APM must consistently demonstrate the following core competencies. Essential Functions Leadership: managing and communicating the overall AP/LP effort and shortage reduction within locations; develop and execute AP plans and shortage programs. Supervision and Development: administering and enforcing the policies and standards of the company, recruitment and hiring of asset protection associates, staff, training, development of staff on core responsibilities; job performance counseling; leading process of shortage plans and ensuring they are actionable, measurable, and impact the shortage bottom line. Developing Partnerships: building an open line of communication with AP and store associates, central and corporate executives; build positive business relationships. Drive company shortage action plan and store‑specific shortage reduction strategies across sales and support teams. Audit for compliance across all operational/merchandise security standards including cash office, fine jewelry and receiving. Identify and communicate shortage related risks due to non‑compliance with outbound/inbound receiving, COT/NCTs/RTVs/Damages/CDTs standards. Leverage support process standards to drive productivity and maximize support payroll. Educate and execute emergency preparedness/physical security for associates and customers. Lead store safety culture and program compliance. Complete detailed analysis of all customer/employee accidents, addressing causes and avoiding repetition of the incidents. Build awareness of theft and fraud mitigation strategies across the selling and support teams. Responsible for administering/enforcing AP policies/standards. Investigate/resolve internal theft cases in partnership with Central AP. Immediately report all non‑productive detainments to Trade Area AP, or if not available, the appropriate Central AP partner, i.e., Senior Manager of AP. Administration & Technical Skills: developing and implementing store shortage plans; responsible for all internal investigations and external case management; testify in civil and criminal court proceedings, maintaining and adhering to payroll, expense and capital budgets; effectively handle multiple tasks and projects. Network with local law enforcement, mall management, other retailers, and legal counsel. Provide a safe environment for customers and associates. Qualifications Bachelor's Degree from a 4‑year college or university. 3–5 years related experience. Excellent communication skills — ability to identify and communicate site‑specific ideas and programs. Ability to work with all levels of management. Strong interpersonal skills; good follow‑up skills. Working knowledge of physical security aspects of the job including alarms, EAS, CCTV, and lock and key. Ability to make solid business decisions, recommend and implement necessary changes. Highly organized and ability to adapt quickly to changing priorities. Team player. Physical Requirements Requires periods of walking, standing, communicating, reaching, crouching, color vision and climbing ladders. Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25 lbs. Benefits This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com. This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. — including Macy's, Bloomingdale's, and Bluemercury — is an equal‑opportunity employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Bloomingdale's