Service Center Lead - Customer Experience & Operations

What To Expect Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials. What You’ll Do Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable Embrace change, excel in high‑pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands‑on problem‑solving and a customer‑service mindset Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla’s mission, people, and customers Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures What You’ll Bring Bachelor’s degree or equivalent experience Prior leadership experience in a service‑focused industry; automotive expertise is not required Experience leading teams and managing a diverse group of roles and responsibilities Strong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer facing responsibilities Experience running complex processes using Lean or other techniques Valid driver’s license required Benefits Compensation and Benefits Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family‑building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High‑Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short‑term and long‑term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back‑up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program #J-18808-Ljbffr Tesla