Monitoring Center Operator

Job Description

Job Description

Job Description:

When you join our team. You benefit from the support, training, and career growth we offer. We succeed by hiring sharp-minded, motivated individuals who are committed to excellence and long-term stability. Most importantly, our customers benefit because of the teamwork, care, and professionalism our operators bring to protecting lives, homes, and businesses—24 hours a day, every day of the year.

Summary:
Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, in a great environment, with a strong professional family culture, complete with growth and advancement opportunities.

We are seeking experienced operators, but are willing to train the right candidate to join our growing team. In this role, you are trusted with protecting what matters most: people and their peace of mind. You’ll respond to burglary, fire, medical, and equipment alarms, offering calm, reassuring support.

Responsibilities:

• Understands and troubleshoot fundamental signal issues and work with customers, technicians, and authorities to resolve concerns to ensure customers receive the proper response and support.
• Answer calls into the central station to resolve the situation or direct appropriately.
• Coordinate with wholesalers and emergency authorities to verify alarms and then dispatch assistance as needed.
• Able to work independently and within a team environment.
• Able to apply proper judgment in certain circumstances and work as a team player to ensure continuous coverage and maintain a high level of service.
• Provide steady, reassuring communication to customers during moments of stress or concern.

Requirements :

• Punctual and dependable.
• Apply effective and results-oriented problem-solving with inbound and outbound calls.
• Excellent verbal and written communication skills.
• Strong listening and customer-oriented service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Maintains a positive outlook and works collaboratively as a team player to support both colleagues and customers.

Required Education and Experience:

• High School
• GED or High School equivalent

Physical Demands:

• No heavy lifting required

Position Type and Expected Hours of Work: .

• Weekdays and Weekends (at least one weekend shift)
• Holidays
• Full time

Travel:

• No travel is expected for this position

Benefits (Full Time Employment)

• ICHRA Health Insurance plans with company contribution
• 100% paid dental insurance along with partially subsidized family plans
• Flex Spending Account
• 401k and company match
• Vision plans
• Vacation Packages
• Sick Time
• 100% paid long-term disability
• 100% paid life insurance

To support our culture and company values, we have many functions and events during the year that allow team members a chance to come together and strengthen our organization, such as:

• 4th of July BBQ
• Baseball games
• Easter Party for family
• Cinco De Mayo
• Ice cream days
• Department outings
• Annual Holiday celebration

We believe in being local, providing exceptional quality, service and having a reputation as being the best .