B2B Collections & Accounts Receivable Specialist (Transportation Industry)

B2B Collections & Accounts Receivable Specialist (Transportation Industry) Charleston, SC What can we offer YOU: Health Insurance Dental Insurance Vision Insurance PTO 1st shift hours, Monday-Friday only Tuition reimbursement Gym membership reimbursement Flexible arrival time Ongoing technical and interpersonal skill training Commission eligibility Other ancillary insurance policies Job Summary: The B2B Collections & Accounts Receivable Specialist is responsible for managing commercial customer accounts, ensuring timely payment of invoices, and maintaining strong customer relationships within the transportation/logistics sector. This role requires industry knowledge of freight billing, accessorial charges, PODs, and dispute resolution while supporting cash flow and minimizing bad debt. Key Responsibilities: Accounts Receivable & Collections: Contact customers via phone and email to collect past due balances Negotiate payment arrangements while maintaining positive client relationships Transportation Billing Support: Understand and explain freight invoices, accessorial charges, fuel surcharges, and payment terms (training provided). Research and validate disputes resulting in non-payment. Obtain and submit required documentation (PODs, BOLs, rate confirmations, contracts, LOA’s) Customer & Internal Communication: Serve as a professional point of contact for customer payment inquiries Maintain accurate notes and documentation in AR systems and CRM tools Qualifications Required: Excellent communication, negotiation, and problem‑solving skills High attention to detail and ability to manage multiple accounts Ability to thrive in a fast‑paced, high‑volume environment High School diploma or equivalent. Preferred: Proficiency with Microsoft Office Type 40 + WPM Knowledge of freight billing, accessorials, and POD requirements B2B collections and/or accounts receivable experience Experience in transportation, logistics, trucking, or freight preferred Strong understanding of AR aging, payment terms, and collections best practices; including FDCPA Key Competencies: Professional and assertive communication Customer‑focused with strong follow‑through Organized and deadline‑driven Analytical mindset with strong documentation skills Starting Pay: $16.60-$17.50 an hour After 90 days and if you come on board with Synter permanently. You are eligible for a pay increase based on your performance. 3rd Party Account Reps can earn a monthly commission based on their collections and hitting their performance metrics. #J-18808-Ljbffr