DMV - Vehicle Services Title Agent - Huntersville

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Coordinator I (S) Position Number 65018002 Grade NC08 About Us: It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This position is located in Huntersville, NC. The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials. Key Responsibilities Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials. Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations. Issue official, special, and personalized license plates in accordance with established requirements. Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines. Accept and process payments for driver license penalties, fees, and other applicable transactions. Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures. Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit. The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures. Knowledge, Skills and Abilities / Management Preferences Salary Grade and Salary Range: NC08 $39,244 - $68,679 Management prefers applicants with the following: Experience with a personal computer and mainframe database. Experience using a calculator, workstation laser printer, fax machine & copier. Experience recording, compiling, summarizing & analyzing data. Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter. Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources / Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. #J-18808-Ljbffr Department of Transportation