DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 73001149

Requisition No: 876466 Agency: Department of Revenue Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 73001149 Pay Plan: Career Service Position Number: 73001149 Salary: $43,621.08 - $45,916.80 / annually Posting Closing Date: 06/04/2026 Total Compensation Estimator ToolFlorida Department of Revenue Information Services Program Distributed Computer Systems Specialist Tallahassee If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

The Distributed Computer Systems Specialist provides advanced Tier I and Tier II technical support within a Service First IT environment, supporting enterprise systems, applications, endpoint technologies, and operational support services. This role is responsible for troubleshooting and resolving complex incidents and service requests, supporting operational continuity, monitoring system events, and coordinating escalations and service restoration activities. The position also serves as a Knowledge Management owner responsible for maintaining knowledge articles, operational procedures, troubleshooting documentation, and process updates to improve consistency, efficiency, and customer support. In addition, the role supports and backs up Problem Management activities by identifying recurring issues, assisting with root cause analysis, documenting trends, and supporting corrective action efforts across operational teams. The incumbent works closely with Service Desk, Infrastructure, Tier III teams, vendors, and operational support teams while following IT Service Management (ITSM) processes including Incident, Request, Problem, Change, Knowledge, and Configuration Management.

MINIMUM REQUIREMENTS:

Three years of customer service experience. Two years of experience Service Desk, Help Desk, or enterprise IT support environment using an IT ticketing system. One year of experience in troubleshooting hardware, software, account access, or application-related issues. Two years of experience in incident management, escalation, and customer service practices. Experience with documenting and or creating process and procedural documents.

PREFERENCES:

Experience contributing to knowledge management or technical documentation initiatives. Knowledge of ITIL or ITSM best practices.

SPECIAL NOTES:

This position is located in Tallahassee, FL. The tentative salary for this is $45,916.88 annually. This position is ineligible for remote work. SALARY: $43,621.08 - $45,916.80 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, View phone number on click.appcast.io, View email address on click.appcast.io. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.