Director of Learning & Development

Job Description

Job Description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

SUMMARY

The Director of Learning and Development provides strategic and operational leadership for employee learning, training, and professional development across ADAPT Community Network and its affiliates. Reporting to the Vice President of Learning and Development, the Director leads the design, implementation, evaluation, and continuous improvement of learning programs that support employee onboarding, performance, engagement, career development, retention, and organizational goals. The Director serves as an internal consultant and strategic partner to leaders and programs, ensuring learning solutions are relevant, accessible, consistent, and aligned with ADAPT’s mission and the needs of the people we support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Director of Learning and Development include, but are not limited to:

• Provides leadership and direction for organization-wide learning and development initiatives.
• Partners with the Vice President of Learning and Development and L&D team members to establish learning strategies, priorities, goals, and measures aligned with organizational objectives and workforce needs.
• Leads assessment of organizational, departmental, and role-specific learning needs and translates identified gaps into effective learning solutions.
• Serves as an internal consultant to Directors, Managers, and other leaders regarding employee performance, development, skill gaps, and appropriate learning interventions.
• Facilitates new hire Pre-Service Orientation (PSO) for all new hires across ADAPT Community Network.
• Oversees the design, development, delivery, and evaluation of instructor-led, virtual, blended, eLearning, and other learning experiences.
• Owns and continuously improves the employee learning experience, including new staff orientation and onboarding-related learning.
• Develops learning pathways and independent learning activities that support transfer of knowledge and skills into the workplace.
• Leads effective use of the Learning Management System (LMS), including content strategy, utilization, reporting, end-user support, and efficiency improvements.
• Establishes and monitors learning and development metrics and key performance indicators to evaluate participation, effectiveness, knowledge transfer, and impact on performance and retention.
• Builds and strengthens a network of learning champions, trainers, mentors, and subject matter experts across programs and locations.
• Coaches and develops trainers and other staff involved in employee learning and development.
• Collaborates with leaders and subject matter experts to ensure training content reflects organizational practices, regulatory requirements, program needs, and best practices.
• Supports leadership development and career development initiatives that strengthen internal talent pipelines, engagement, and retention.
• Partners with Human Resources and other functions on performance management, employee development, and workforce development initiatives.
• Uses employee feedback, performance data, training evaluations, and organizational trends to identify opportunities for improvement and recommend solutions.
• Promotes a culture of learning, accountability, coaching, and continuous improvement.
• Maintains awareness of adult learning principles, instructional design approaches, learning technologies, and emerging practices.
• May supervise, assign, direct, and evaluate staff within the Learning and Development function, as assigned.
• Provides guidance and support to ADAPT Community Network’s affiliate training and Human Resources teams to promote consistency, alignment, and the adoption of best practices across the network.
• Performs other job-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Human Resources, Education, Organizational Development, Training and Development, Business Administration, or related field required; Master’s degree preferred.
• Minimum of 7 years of progressive experience in learning and development, training, organizational development, human resources, education, or a related field.
• Experience leading or managing staff and/or learning and development programs.
• Demonstrated experience with instructional design, adult learning principles, and workplace learning programs.
• Experience in human services, disability services, healthcare, nonprofit, or similarly regulated environments preferred.
• Experience with a Learning Management System and use of learning data or metrics to evaluate program effectiveness.
• Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Demonstrated ability to lead teams, develop people, build relationships, influence others, and motivate and inspire employees.
• Strong analytical, problem-solving, organizational, and project management skills.
• Ability to assess learning and performance needs and translate organizational priorities into practical learning strategies.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Ability to manage multiple priorities, projects, deadlines, and stakeholders in a fast-paced environment.
• Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector.

COMPENSATION: $70,000 - $80,000 Annually + Industry-Leading Benefits!

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.