Lobby Attendant

Job Description

Job Description

Essential Duties and Responsibilities

• Maintain the cleanliness and appearance of the hotel lobby, entrance, hallways, elevators, public restrooms, meeting spaces, and other public areas.
• Regularly inspect public areas and promptly address cleanliness concerns.
• Vacuum, sweep, mop, dust, polish, and sanitize designated areas according to hotel standards.
• Clean glass doors, windows, mirrors, furniture, fixtures, and decorative elements.
• Empty trash receptacles and replace liners as needed.
• Restock supplies in public restrooms, including soap, paper products, and amenities.
• Respond promptly to spills, accidents, and guest requests to ensure a safe environment.
• Assist with setting up and maintaining public area furniture and décor presentations.
• Report maintenance issues, safety hazards, and repair needs to the appropriate department.
• Support Housekeeping and other hotel departments during high-occupancy periods and special events.
• Follow all Hilton brand standards, safety procedures, and cleaning protocols.
• Provide friendly and professional interactions with guests, offering assistance and directions when needed.

• High school diploma or equivalent preferred.
• Previous housekeeping, custodial, or hospitality experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks in a fast-paced environment.

• Ability to stand and walk for extended periods.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Frequent bending, stooping, reaching, and repetitive motions.
• Ability to operate cleaning equipment and use cleaning chemicals safely.