MoveMore Service Customer Care Representative

MoveMore Service Customer Care Representative

Location: New Castle, IN, US, 47362

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

Receive service repair and maintenance requests from customers, to include sales and service department staff, and enter into branch software. May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by service manager or supervisor. Communicate with sales department and service technicians to relay service request information. Enter crown-owned equipment repair information. Collect and verify that work orders are submitted. Enter service repair information, including repair description, parts usage, labor hours, and payroll hours. Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary. Verify accuracy and generate invoices for mailing. Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software. Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met. Monitor clockings, lunches, overtime authorization, and labor hours. Complete and upload warranty installation reports. Monitor work in process report and work order completion. Report any compliance issues to management. Assist parts department in processing and delivering parts orders to service technicians. Maintain and update customer and equipment information. Prepare credit requests and process once approved. Create and run service reports as requested by management. Participate in and lead continuous improvement events when possible. May provide back-up support for parts department. Perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent required. Good communication, analytic, customer care, and computer/data entry skills. Ability to work in a team environment. Per 8-hour shift, must be able to sit 6 hours, stand 1 hour, walk 1 hour, see, talk, and hear. Must be able to frequently keyboard and use the mouse. Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs. Must be able to occasionally work with arms outstretched and work above chest level.

Preferred Qualifications

None listed

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including health/dental/vision/prescription drug plan, flexible benefits plan, 401k retirement savings plan, life and disability benefits, paid parental leave, paid holidays, paid vacation, tuition reimbursement, and much more. EOE veterans/disabilities